Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess current state of organisational values and culture

1.1 Source and interpret information related to organisation’s values and culture

1.2 Analyse the implications of the licence obligation to provide financial services ‘efficiently, honestly and fairly’ for the organisation’s operations.

1.3 Identify threats to organisational purpose, vision and mission and develop strategies to act on them.

1.4 Identify policies and procedures that do not align to organisational values and culture

2. Embed compliance into organisation’s culture and processes

2.1 Interpret organisational values in terms of the company’s vision statement and mission

2.2 Articulate an organisational purpose that is meaningful for staff of organisation or business unit

2.3 Ensure common understanding by discussing organisational purpose and values with staff

3. Influence the development of policies and procedures that support organisational values and culture

3.1 Influence the development of policies and procedures to align with organisational purpose, vision, mission and organisational values and in accordance with organisational procedures

3.2 Influence the development of policies and procedures that allow individuals to safely report potential breaches of organisational values and procedures

3.3 Review and revise policy and procedures in consultation with key stakeholders

4. Implement and promote the developed policies and procedures

4.1 Identify and assess accountability structures in the organisation to determine alignment with organisational purpose and values

4.2 Establish strategies to monitor and evaluate performance for alignment with organisational values

4.3 Communicate policies, procedures, conduct expectations, requirements and guidance to staff according to strategy

5. Promote a shared understanding of organisational values and culture

5.1 Assess conduct risks in business unit or organisation and develop conduct guidance for staff

5.2. Establish metrics to identify weaknesses and threats to organisational values and culture

5.3 Identify weaknesses and threats to organisational culture by monitoring established metrics

5.4 Develop remedial strategies and training to address conduct risks, identified weaknesses and threats

SKILL 

DESCRIPTION 

Oral communication

• Demonstrates flexibility in spoken interactions and uses a range of analytical and inclusive techniques to clearly convey information
• Uses listening and questioning techniques to elicit the views and opinions of others and to confirm understanding

Reading

• Extracts, analyses and consolidates information and data from a range of sources including structurally complex texts

Writing

• Uses a range of text types to identify applicable information, gather responses and establish priorities

Teamwork

• Selects and uses appropriate conventions and protocols to communicate with internal and external stakeholders to gain and provide information
• Plays a lead role in situations requiring collaboration, demonstrating high level negotiation skills and ability to gather information through consultation

Planning and organising

• Plans and implements processes to monitor achievement of organisational goals

Problem solving

• Applies systematic and analytical decision-making processes to make recommendations in complex and non-routine situations

Self-management

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Seeks to update own knowledge of legislation and regulations applicable to role to ensure it is comprehensive and current

Technology

• Uses digital technologies to access, extract and share information to achieve outcomes

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.