Unit of competency details

DEFCM306A - Administer personnel (Release 2)


ReleaseStatusRelease date
2 (this release)Current 24/Jan/2013
(View details for release 1) Replaced15/Mar/2012

Usage recommendation:
Is superseded by and equivalent to DEFGEN016 - Administer personnelUnit code updated. Content and formatting updated to comply with the new standards. All PC transitioned from passive to active voice. PC 1.2 and 1.9 revised. Element 1 reworded. Assessment Requirements created drawing upon specified assessment information from superseded unit. 21/Oct/2015

Training packages that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080313 Public And Health Care Administration  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080313 Public And Health Care Administration  03/Sep/2012 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History


TP Version 




Layout adjusted. No changes to content.



Primary release.

Unit Descriptor

This unit covers the competency required to administer personnel.

This unit of competency is applicable to supervisors within public safety organisations or organisations that have a responsibility to manage personnel administration.

Supervisors may be at the middle to senior line-management level or junior management level. The number of personnel being administered will vary greatly but will usually be 10-30 personnel.

The administrative support of personnel is necessary with organisations that are required to maintain a high state of personnel readiness. Examples of these are Defence, Emergency Services and Fire agencies.

Application of the Unit

The application of this unit in the workplace includes supervising a designated team of personnel in their administration and compliance with organisational administrative policy and procedures. It includes aspects of supervising personnel readiness for work, welfare, entitlements, discipline and competency.

This competency is applicable to those personnel leading and managing others in an operational environment where the normal access to a personnel administrative support network is not available.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria



1. Administer personnel readiness 

1.1 Detailed knowledge of personnel information  is obtained to enable an appreciation of individual circumstances.

1.2 Information about readiness requirements is accessed from organisational information systems and is continually monitored to ensure current knowledge of the state of personnel readiness is known.

1.3 Personnel are informed of their readiness obligations  to the organisation to enable them to comply with these through self-management.

1.4 Readiness records  and documentation are gathered and reviewed to determine personnel progress with readiness maintenance requirements.

1.5 Opportunities to maintain personnel readiness  are planned and implemented in accordance with organisational policies and procedures.

1.6 Technical advice on readiness policy and procedure is sought to enable administrative actions in accordance with organisational policies and procedures.

1.7 Information on personnel readiness is reported to designated authorities  including specific information on and strategies planned to address personnel who are not ready .

1.8 Administrative actions  for personnel identified as permanently not ready are implemented in accordance with organisational policies and procedures.

1.9 Personnel entitled to readiness waivers by designated authorities are identified and waiver documentation is compiled and submitted for consideration in accordance with organisational policies and procedures.

2. Administer personnel entitlements 

2.1 Information systems are utilised to obtain and review organisational policies and procedures relevant to personnel entitlements.

2.2 Personnel information is used to identify entitlements against personnel individual circumstances.

2.3 Entitlement application forms  to be completed by personnel are accessed and general instructions and guidance are provided to personnel.

2.4 Progress of entitlement applications is monitored to ensure timely and efficient handling by the administrative stream of the organisation.

3. Administer personnel welfare 

3.1 Personnel are informed of welfare requirements  specific to their employment and the organisation, and of welfare support services  available to them.

3.2 Welfare related documentation  is maintained to enable appropriate administrative support of personnel welfare and to comply with organisational policies and procedures.

3.3 Religious preferences  are respected and where suitable to organisational requirements, opportunities to participate in religious events  are facilitated.

4. Administer personnel discipline 

4.1 Standards of organisational discipline are communicated to personnel in order to promote appropriate behaviour and conduct in accordance with organisational policies and procedures.

4.2 Behaviour in contradiction of organisational disciplinary standards is recognised and responded to in accordance with organisational policies and procedures.

4.3 Organisational discipline administrative actions  are taken in response to significant breaches of organisational policies and procedures or disciplinary standards.

4.4 Counselling is undertaken to improve behaviour of personnel and compliance with disciplinary standards in accordance with organisational policies and procedures.

4.5 Own behaviour is monitored in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

  • access and compile complex organisational forms and applications
  • accurately analyse and validate information
  • allocate tasks and delegate others to take on responsibility
  • apply a broad range of problem-solving strategies to work outcomes
  • clearly articulate administrative advice
  • communicate detailed and technical administrative information to an individual
  • conduct interviews to obtain detailed personal information
  • consistently evaluate and monitor own performance
  • empathise with others and respect other's beliefs
  • interpret policy and procedures
  • make decisive, informed decision that balance the needs of individuals with organisational requirements
  • manage a range of complex administrative problems while performing own core function within the organisation
  • manage own tasks within timeframes
  • monitor own behaviour and administration to set example to others
  • record in writing detailed personal information
  • utilise technology to accomplish administrative duties

Required Knowledge 

  • counselling techniques
  • organisational disciplinary standards and laws
  • organisational information systems
  • organisational personnel entitlements
  • organisational readiness requirement specific to individual service
  • organisational support
  • organisational welfare infrastructure, policy and procedures
  • organisational writing standards
  • personnel support agencies

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Assessment must confirm the ability to:

  • display a detailed knowledge and understanding of personnel under their direction
  • relate personnel circumstances and information to organisational administrative policy
  • transact a range of administrative actions as identified in the Range Statement

Consistency in performance 

Competency should be demonstrated over time to ensure the candidate is assessed across a variety of situations within the workplace.

Context of and specific resources for assessment 

Context of assessment 

Competency should be assessed in the intended workplace or in an environment which accurately reflects the nature and tempo of the workplace.

Specific resources for assessment 

Access is required to:

  • actual or simulated workplace
  • relevant organisational policies and procedures

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Personnel information  may include:

  • Date of birth
  • Date of enlistment
  • Employment and trade details
  • Marital status
  • Name
  • Pay group
  • Place of birth
  • Posting history/preferences
  • Organisational identification data
  • Rank/date of last promotion
  • Religious preferences
  • Social or personal issues

Readiness obligations  may include:

  • Employment proficiency
  • Competency
  • Dental fitness
  • Individual availability
  • Individual equipment proficiency
  • Medical fitness
  • Periodic training and assessment
  • Physical fitness
  • Weapons proficiency

Readiness records  may include:

  • Competency log book
  • Information systems database
  • Medical fitness report
  • Personnel file
  • Physical fitness test results
  • Records of attainment and qualifications
  • Skills maintenance log books
  • Weapons proficiency record

Opportunities to maintain personnel readiness  may include:

  • Dental appointments and assessment
  • Employment, training and assessment
  • Equipment proficiency training and assessment
  • Medical appointments and assessment
  • Physical training and assessment

Organisational policies and procedures  may include:

  • Instructions
  • Operating manuals
  • Orders
  • Organisational instruction
  • Relevant Australian Standards
  • Relevant Commonwealth Acts
  • Standard Operating Procedures

Designated authority  may include:

  • Chief Executive Officer
  • Commanding Officers
  • Group Manager
  • Manager
  • Officer Commanding
  • Officer In Charge
  • Team Leader

Administrative actions  may include:

  • Administrative warning
  • Notice to show cause
  • Pay adjustment

Entitlement application forms  may include:

  • Applications for:
  • housing
  • leave
  • recognition of relationships
  • subsidy / allowances
  • access to training / education
  • access to welfare services

Welfare requirements  may include:

  • Family health and wellbeing
  • Finance
  • Personal wellbeing
  • Social
  • Spiritual

Welfare support services  may include:

  • Chain of command/management
  • Chaplaincy or philanthropic agencies
  • Community liaison agencies
  • Housing authorities
  • Human resource of personnel administration agencies
  • Psychological support agencies

Welfare related documentation  may include:

  • Next of kin records
  • Organisational housing applications
  • Recall records
  • Record of personal finances
  • Will

Religious preference  may include:

  • Atheist
  • Baha'is
  • Buddhists
  • Chinese Universalist
  • Christians
  • Hindus
  • Jews
  • Muslims
  • New Age Variants
  • Non-religious agnostics
  • Sikhs
  • Shintoists
  • Taoists
  • Zoroastrians

Religious events  may include:

  • Christmas
  • Easter
  • Eucharist
  • Mass
  • Sermon

Personnel entitlements  may include:

  • Allowances
  • Dental care
  • Health care
  • Housing
  • Legal support
  • Retirement benefits
  • Subsidies

Discipline administrative actions  may include:

  • Charge
  • Counselling
  • Infringement
  • Warning

Unit Sector(s)

Not applicable.

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components


- Qualification details
- Qualification components

Accredited courses

- Accredited course details


- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.