Modification History
Unit revised and equivalent to CPPCMN4013A Operate a sustainable business
- Minor changes to performance criterion 2.2 and range statement
Unit Descriptor
This unit of competency specifies the outcomes required to, when operating a business, identify and implement products, services and practices that are economically, socially and environmentally sustainable over time.
The ability to monitor operations, implement plans efficiently, and deliver sustainable services, products and practices that meet customer needs is essential.
Application of the Unit
This unit of competency supports individuals responsible for managing the operations of sustainable businesses.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Seek sustainable business opportunities. |
1.1 |
Trends in consumer expectations and business environment regarding sustainability are researched and analysed. |
1.2 |
Developments in sustainable products and services offered within the market are researched and analysed, and their suitability is assessed. |
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1.3 |
Competitors’ sustainable offerings and market position are identified and reviewed. |
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1.4 |
Existing and new customers are consulted to explore sustainable business opportunities. |
2 |
Communicate performance requirements and monitor sustainable product and service provision. |
2.1 |
Performance indicators to manage the delivery of products or services are identified and implemented. |
2.2 |
Required sustainable business outcomes are documented and reports on progress against performance indicators are communicated to stakeholders . |
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2.3 |
Opportunities to gain certification or participate in external benchmarking activities to validate sustainable products, services and practices are identified and responded to in line with operational procedures and authorisation. |
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2.4 |
Compliance with relevant legislative standards and codes is monitored and reported according to requirements. |
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2.5 |
Successful sustainable business strategies and practices are promoted and, where possible, compliance is recognised. |
3 |
Promote a workplace culture that supports sustainable products, services and practices. |
3.1 |
Policies and procedures are developed and communicated to establish understanding of and commitment to economic, social and environmental sustainability. |
3.2 |
Coaching and mentoring strategies are used to build the skills and knowledge of contractors and team members with regard to sustainable products, services and practices. |
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3.3 |
Reward and recognition processes are developed to ensure staff commitment to implementing and applying sustainability solutions. |
4 |
Monitor and manage customer satisfaction with sustainability policies, practices, products and services. |
4.1 |
Mechanisms to monitor client satisfaction are designed and used. |
4.2 |
Effective and timely feedback is provided to staff, contractors and suppliers regarding the efficiency and effectiveness of their service provision. |
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4.3 |
Strategies to communicate and market the benefits of sustainable strategies are planned and implemented. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic, social and environmental sustainability policies and procedures in an organisation. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:
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Context of and specific resources for assessment |
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements. Resource implications for assessment include access to:
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Method of assessment |
Assessment methods must:
This unit could be assessed on its own or in combination with other units relevant to the job function. |
Guidance information for assessment |
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sustainability is broadly defined as having three separate but inter-related components with characteristics, including: |
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Performance indicators may include: |
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Stakeholders may include: |
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Mechanisms to monitor client satisfaction may include: |
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Strategies to communicate and market may include: |
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Unit Sector(s)
Common
Custom Content Section
Not applicable.