Unit of competency
Modification History
Release 1.
Replaces superseded non-equivalent CPPCCL3018A Inspect sites with water damage and CPPCCL3020A Develop a plan to mitigate water damage and restore carpet.
This version first released with CPP Property Services Training Package Version 4.
Application
This unit of competency specifies the outcomes required to inspect water damaged sites, identify the cause of damage, and develop a plan to manage the water damage mitigation and carpet restoration process. Communicating effectively with the client or insurer to clarify their needs and expectations is central to the process. The unit includes working with the owner or manager of the premises and insurance company to plan and resource the project and select the most cost-effective and appropriate restoration techniques.
The unit supports carpet cleaners who work alone or in teams. It applies in a range of commercial and residential work sites.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Pre-requisite Unit
Nil
Unit Sector
Cleaning operations
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
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1. |
Access and prepare site for inspection. |
1.1. |
Client and insurance company contact details are obtained and confirmed, reporting requirements are determined, and approval to access and inspect site is gained. |
1.2. |
Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. |
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1.3. |
Health and safety requirements for site and type of work to be undertaken are identified and applied to planning. |
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1.4. |
Insurance arrangements are confirmed and insurance excess payment is collected according to company policy. |
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1.5. |
Site is secured and immediate physical hazards are addressed prior to proceeding with assessment. |
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1.6. |
Equipment required to conduct site assessment is selected and prepared. |
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1.7. |
Personal protective equipment (PPE) is sourced and used according to manufacturer specifications and industry standards. |
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2. |
Assess water damage. |
2.1. |
Existing inundation of water is identified and water entry is isolated or stopped as required. |
2.2. |
Investigations and discussions are held with client to identify source and type of water . |
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2.3. |
Extent of damage to carpet, underlay and sub-floor is assessed using selected techniques , and is documented. |
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2.4. |
Factors affecting mitigation and restoration are analysed and documented. |
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2.5. |
Other building materials and installations are checked for water damage using penetrative and non-penetrative measuring devices to determine degree of moisture and results are documented. |
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2.6. |
Photographic evidence of site damage is recorded according to company procedures. |
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2.7. |
Site measurements are documented to assist in calculating repair costs and determining techniques to be used to assist mitigation and restoration. |
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3. |
Develop and document plan. |
3.1. |
Information gathered during site assessment is analysed to determine potential for drying and restoring carpet or replacing carpet and underlay. |
3.2. |
Strategies to protect or restore other building materials and installations are analysed and documented. |
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3.3. |
Risk management plan outlining cost-effective solutions for managing and mitigating water damage is developed and documented according to legislative and company procedures. |
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3.4. |
Timeline for conducting mitigation and restoration work is negotiated with owner or manager and insurer of premises. |
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3.5. |
Formal agreement to proceed with work is secured and documentation, including acceptance of quotation, is completed according to standard company procedures. |
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4. |
Clean and safety check equipment, and store equipment and chemicals. |
4.1. |
Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements. |
4.2. |
Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements. |
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. |
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Skill |
Performance feature |
Numeracy skills to: |
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Oral communication skills to: |
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Reading skills to: |
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Writing skills to: |
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Problem-solving skills to: |
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Range of Conditions
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. |
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Hazards that must be assessed include: |
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Health and safety requirements must include: |
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Equipment must include: |
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Personal protective equipment must include at least two of the following: |
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Type of water must include at least one of the following: |
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Techniques must include at least five of the following: |
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Factors affecting mitigation and restoration must include: |
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Unit Mapping Information
No equivalent unit.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b