Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to actively promote a service to actively engage and enhance participation of unrepresented or equity groups |
Application of the Unit
Application |
This unit may apply to community services work in a range of contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Monitor the use of the service |
1.1 Analyse attendance patterns and identify children from local community who are under represented in using the service 1.2 Monitor in collaboration with all relevant parties 1.3 Set targets for increased use of service by those under represented 1.4 Monitor achievement of these targets |
2. Promote the service to all potential users |
2.1 Provide information about the service on request 2.2 Target the range of potential users of the service with information, provided in relevant formats |
3. Develop strategies to enhance participation of under represented groups |
3.1 Establish feedback processes to enable people to provide information about their experience of accessing the service 3.2 Identify barriers and implement strategies to deal with these 3.3 Critically evaluate service practices and policies against access and equity principles 3.4 Implement, monitor and evaluate strategies with all relevant parties |
4. Convey the eligibility criteria clearly |
4.1 Identify and communicate funding program eligibility criteria 4.2 Identify and communicate organisation eligibility criteria 4.3 Identify any client groups that must be given priority according to guidelines 4.4 Provide a clear statement of who can and who can not access the service 4.5 Communicate reasons for eligibility criteria of the service |
5. Decide on eligibility and priority for the service and communicate the decision effectively |
5.1 Gather sufficient information to decide on eligibility and priority 5.2 Decide according to eligibility criteria and convey reasons for the decision clearly 5.3 If the person is ineligible for service, explain appeal or waiting list procedures 5.4 Refer to more appropriate service if relevant |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Collaboration around monitoring the use of the service and developing and evaluating strategies may involve : |
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Promote the service by : |
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Barriers to participation may include : |
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Information may be obtained directly by : |
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Or indirectly by : |
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Feedback processes may involve : |
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Unit Sector(s)
Not Applicable