Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
CHCNET404A Facilitate links with other services |
CHCNET404B Facilitate links with other services |
Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
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Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify and maintain links with relevant services |
1.1 Gather and store information on relevant services as appropriate 1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links 1.3 Maintain active participation in relevant networks 1.4 Maintain information on the organisation's range of services |
2. Provide relevant information to services |
2.1 Respond to information requests from other organisations as appropriate 2.2 Maintain knowledge of and access to internal means of support within own organisation 2.3 Provide information and resources to support community groups as appropriate 2.4 Ensure materials and resources provided are relevant and current 2.5 Seek feedback on the materials and resources and use in developing future materials and resources |
3. Work with and support other organisations to enhance service delivery |
3.1 Define the type and level of support to be provided and negotiate with the relevant organisation 3.2 Maintain appropriate support and contact with people referred 3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures 3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Links may be: |
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Relevant services may include: |
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Information on relevant servicesmay include: |
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Support may include: |
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Policies and procedures may include: |
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Unit Sector(s)
Not Applicable