Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS416A Assess and provide services for clients with complex needs |
CHCCS416B Assess and provide services for clients with complex needs |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. Updated terminology 'challenging behaviour' to 'behaviours of concern’. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to undertake assessments of more complex client needs and match to services available |
Application of the Unit
Application |
This unit may apply in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assess and analyse client needs |
1.1 Employ appropriate language and interpersonal skills to ensure diverse needs of clients are identified 1.2 Employ appropriate mechanisms to ensure that all relevant client information is collected 1.3 Seek additional information from specialists as required to assist in assessment of clients 1.4 Ensure all dealings with clients are consistent with organisation standards and practices 1.5 Record information collected and store in accordance with organisation procedures 1.6 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about the relevant services which can be provided to best address client needs 1.7 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified 1.8 Provide clients with all relevant information about the range of services required and available to them 1.9 Ensure decisions about client needs are based on a full range of relevant information |
2. Identify and provide for the delivery of services to meet client needs |
2.1 Identify services that match client needs, from within and outside the organisation 2.2 Establish and maintain relevant networks, to ensure referral of clients to appropriate services 2.3 Assist clients appropriately to access targeted services from within and outside the organisation 2.4 Provide clients with information about the services available to them in accordance with organisation procedures 2.5 Work within own scope of responsibility, to ensure clients have access to services that meet their needs 2.6 Ensure decisions about targeting of client services are based on up to date information about the client and available services 2.7 Consider service delivery and referral options from strengths-based perspective 2.8 Identify own limitations in assessing and addressing client needs, and where appropriate, seek assistance from colleagues, senior staff and experts in the area 2.9 Make appropriate referrals to specialist services based on the assessment of client needs |
3. Evaluate client service delivery |
3.1 Review the allocation of services delivered to meet client requirements routinely, or as required, to ensure a continuing match 3.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met 3.3 Collect client feedback on adequacy of service delivery as required by the organisation, to inform revision of service delivery arrangements 3.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
|
Access and equity considerations: |
|
Context of and specific resources for assessment: |
|
Method of assessment: |
|
Range Statement
RANGE STATEMENT |
|
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Clients include: |
|
Language and interpersonal skills include: |
|
Client services include: |
|
Complex issues include: |
|
Mechanisms for information collection include: |
|
Networks include: |
|
Unit Sector(s)
Not Applicable