Modification History
Not Applicable
Description
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.
This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
- Have direct contact with clients
- Identify presenting needs
- Refer to appropriate services and support.
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
PACKAGING RULES 13 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCADMIN305E Work within the administration protocols of the organisation
CHCCD412B Work within a community development framework
CHCCOM302C Communicate appropriately with clients and colleagues
CHCCS308B Provide first point of contact
CHCCS411B Work effectively in the community sector
CHCNET301D Participate in networks
CHCORG303B Participate effectively in the work environment
AND one only of the following units :
CHCOHS312B Follow safety procedures for direct care work
OR
HLTOHS300B Contribute to OHS processes
The importance of culturally aware and respectful practice
All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Relevant electives
Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.
CHC30108 Certificate III in Community Services Work enables selection of specific electives recommended for further work in community services or community development.
Group A - electives recommended for community services work
The following units of competency are recommended for community services work:
CHCCS401B Facilitate responsible behaviour
CHCCS422A Respond holistically to client issues and refer appropriately
Group B - electives recommended for community development work
The following units of competency are recommended for community development work:
CHCCD401D Support community participation
CHCCD404D Develop and implement community programs
CHCCS414A Provide education and support on parenting , health and well being
Other relevant electives
BSBINM201A Process and maintain workplace information
CHCAC318B Work effectively with older people
CHCAD401D Advocate for clients
CHCAOD402B Work effectively in the alcohol and other drugs sector
CHCAOD406D Work with clients who are intoxicated
CHCAOD407D Provide needle and syringe services
CHCCD307C Support community resources
CHCCD401D Support community participation
CHCCD402A Develop and provide community education projects
CHCCD404D Develop and implement community programs
CHCCD413D Work within specific communities
CHCCHILD404A Support the rights and safety of children and young people
CHCCS419B Provide support services to clients
CHCCW301C Operate under a casework framework
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCDIS301B Work effectively with people with a disability
CHCGROUP302D Support group activities
CHCINF302C Maintain the organisation's information systems
CHCINF408C Comply with information requirements of the aged care and community care sectors
CHCMH301B Work effectively in mental health
or
CHCMH411A Work with people with mental health issues
CHCYTH301E Work effectively with young people
CHCYTH401B Engage respectfully with young people
CHCYTH402B Work effectively with young people in the youth work context
HLTFA301C Apply first aid
HLTFA302B Provide first aid in remote situation (Note pre -requisite : HLTFA301C)
HLTFA402C Apply advanced first aid (Note pre -requisite : HLTFA301C)
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Financial literacy education electives
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit