Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse opportunities for e-commerce

1.1 Undertake a competitive analysis to determine the impact emerging trends will have on industry sectors and competitors

1.2 Complete value chain analysis and identify processes and relationships that may benefit from the adoption of e-commerce solutions, according to organisational strategies

1.3 Identify threats and opportunities of e-commerce implementation and evaluate potential contributions to the organisation

1.4 Conduct resource analysis and identify cost and revenue implications in opportunities, according to organisational policies and procedures

1.5 Identify and evaluate legal and ethical issues in e-commerce opportunities

2. Evaluate e-commerce models

2.1 Identify and analyse business-to-business, business-to-consumer, intra-organisational e-commerce applications and e-commerce models, and assess applicability to own organisation

2.2 Rank compatible e-commerce models in terms of their strengths and weaknesses, identify resourcing, technical and security requirements of each and assess according to organisational strategies

2.3 Analyse cost implications of implementation of e-commerce models

2.4 Determine an e-commerce model most appropriate in relation to organisational strategies

3. Design an e-commerce strategy

3.1 Formulate purpose, objectives and values for the e-commerce

3.2 Identify target market, and value chain structure according to chosen e-commerce model

3.3 Identify and obtain technical needs and expertise required to implement e-commerce model

3.4 Investigate and identify possible culture issues, and develop plan to manage transition to e-commerce, according to organisational policies and procedures

4. Implement an e-commerce strategy

4.1 Develop policies and procedures that support customers, supply chain and staff and ensure successful implementation

4.2 Monitor performance of organisational goals and adjust policies and procedures to respond to changing requirements of customers, staff and supply chain

4.3 Review e-commerce systems and models, seek feedback from users and stakeholders responsible for e-commerce implementation

4.4 Incorporate evaluation results and feedback and improve future e-commerce strategies

SKILL 

DESCRIPTION 

Reading

• Interprets a range of textual information to evaluate opportunities, possible exemplars and technical considerations

Writing

• Takes personal notes and develops workplace documentation that clarifies complex ideas using language and structure to suit context and audience

Oral Communication

• Articulates information clearly using language and tone appropriate to audience and environment
• Uses active listening and questioning techniques to receive feedback and confirm understanding

Numeracy

• Analyses numerical information to determine resources required for job

Initiative and enterprise

• Develops and reviews organisational procedures to achieve broader workplace goals
• Investigates new and innovative ideas as a means to continuously improve work practices and processes

Self-management

• Takes responsibility for developing and implementing organisational processes that comply with legislative requirements and achieve required outcomes

Problem solving

• Systematically gathers and analyses all relevant information and evaluates options to solve problems or make decisions

Technology

• Uses digital technologies and systems safely, legally and ethically to access, store and share information

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.