Modification History
Not applicable.
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to manage human performance and team resources during air traffic control operations. This includes maximising personal performance in the air traffic control (ATC) workplace by minimising human error, working effectively and providing leadership within a team, and monitoring and managing behaviour influenced by psychological and physiological factors. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
This unit will prepare the operator to monitor their performance, manage human error and deal with external threats to operational services such as weather, emergencies, reduced airways facilities and degraded modes of operation. It also prepares the operator to work within an ATC team with the necessary duty of care, work ethic and the efficient use of resources. Work must be carried out in compliance with relevant air traffic services regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. Team performance is as important as individual performance. Operations are undertaken across a variety of operational contexts within the Australian aviation industry. Work is performed by air traffic control staff who are both technically competent and aware of the human factors involved while working in complex systems such as ATS. Human factors will not replace technical competence but will complement specialist knowledge, skills and attitudes. Training in the technical specialty and in human factors will provide the system s imperative for total interaction. An inevitable consequence of human-operated systems and work is that human error will occur randomly. The nature of these errors will differ according to the environment in which they are made. In aviation, which is generally considered to be a stable environment, errors are likely to result from a normal variation in human performance - from acceptable to good and poor - and will form a normal distribution. Errors can involve practices that omit critical procedural steps and attempts to generalise situations that are significantly different. This unit is packaged at Diploma level. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Maximise personal performance |
1.1 Factors affecting personal human performance are monitored and managed 1.2 Appropriate assertiveness is used 1.3 Personal workload is regulated by prioritising work tasks 1.4 Human-machine Interface (HMI) is optimised to enhance human performance 1.5 Aeronautical decision-making techniques are practised to improve overall performance 1.6 Appropriate work ethic is practised 1.7 Where an identified loss of personal performance is attributable to health or other uncontrollable causes, and may prejudice the safety of personnel and/or aircraft, the situation is reported and appropriate emergency action is taken |
2 Manage error |
2.1 Error prevention techniques are practised 2.2 Errors are recognised and rectified 2.3 Undesired states resulting from errors are recovered 2.4 Personal responsibility for the commission of any errors is acknowledged and accepted |
3 Participate as a team member |
3.1 Roles and responsibilities of others are considered 3.2 Duty of care is practised 3.3 Factors affecting the human performance of others are monitored 3.4 Situational leadership and followership skills are practised to increase team output 3.5 Team behaviours are practised to improve group performance |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Operations may be conducted: |
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Performance may be demonstrated in: |
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Acute stress is: |
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Chronic stress is: |
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Air traffic control operations may be conducted: |
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Air traffic control workplace may be a workstation in: |
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Deterioration of physiological condition may result from such causes as: |
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Deterioration of psychological condition may result from such causes as: |
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Causes of stress may include: |
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Errors are made: |
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Intentional errors are termed: |
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Unintentional error is treated by: |
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Threat and error management categorises error into: |
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Intentional non-compliances involve: |
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Procedural errors are: |
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Communication errors include: |
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Proficiency errors involve: |
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Operational decision errors result from: |
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Teamwork in an air traffic control environment includes: |
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Aeronautical decision making (ADM) enhances: |
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Operators have a duty of care to: |
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Situational leadership is: |
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Followership is important in the evaluation of team performance, the efficient use of team resources and improving team outputs, and is exhibited by: |
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Team behaviours will involve and should manifest as: |
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Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not applicable.
Competency field
Competency Field |
F - Safety Management |