training.gov.au

Mapping	Notes	Date
Is superseded by AVI20216 - Certificate II in Aviation (Ground Operations and Service)	This qualification replaces but is not equivalent to AVI20408 Certificate II in Aviation (Ground Operations and Service). Electives aligned to roles. Updated to align with the Standards for Training Packages.	29/Feb/2016

Release	Release date
1 1 (this release)	18/Jul/2008

CodeSort Table listing Training Packges by the Code column	TitleSort Table listing Training Packges by the Title column	Release
AVI08 - Aviation Training Package	Aviation Training Package	3.0-5.0

CodeSort Table listing Units of Competency by the Code column	TitleSort Table listing Units of Competency by the Title column	Usage RecommendationSort Table listing Units of Competency by the Usage Recommendation column	EssentialSort Table listing Units of Competency by the Essential column Modify filter options of the 'Essential' column in Table listing Units of Competency
AVIW2010B - Operate baggage tug	Operate baggage tug	Superseded	N/A
AVIF2019A - Work in aircraft confined spaces	Work in aircraft confined spaces	Superseded	N/A
TLID1607C - Load and unload explosives and dangerous goods	Load and unload explosives and dangerous goods	Superseded	N/A
BSBCMM301A - Process customer complaints	Process customer complaints	Superseded	N/A
Refresh information in 'Table listing Units of Competency' Navigate to first page in table listing Units of Competency.Navigate to previous page in table listing Units of Competency. Navigate to page 1 in table listing Units of Competency Navigate to page 2 in table listing Units of Competency Navigate to page 3 in table listing Units of Competency Navigate to page 4 in table listing Units of Competency Navigate to page 5 in table listing Units of Competency Navigate to page 6 in table listing Units of CompetencyNavigate to page 7 in table listing Units of Competency Navigate to the next page in table listing Units of Competency.Navigate to the last page in table listing Units of Competency. Items per page 10 \| 20 \| 50 \| 100 Displaying items 61 - 64 of 64

Scheme	Code	Classification value
ANZSCO Identifier	721911	Aircraft Baggage Handler And Airline Ground Crew
ASCO (occupation type) Identifier	7119-79	Mobile Plant Operators Nec
ASCED Qualification/Course Field of Education Identifier	0807	Tourism
Qualification/Course Level of Education Identifier	521	Certificate II
Taxonomy - Industry Sector	N/A	Ground Operations
Taxonomy - Occupation	N/A	Airline Customer Service Officer,Airlines Services Operator

Scheme	Code	Classification value	Start date
ANZSCO Identifier	721911	Aircraft Baggage Handler And Airline Ground Crew	18/Jul/2008
ASCO (occupation type) Identifier	7119-79	Mobile Plant Operators Nec	18/Jul/2008
ASCED Qualification/Course Field of Education Identifier	0807	Tourism	18/Jul/2008
Qualification/Course Level of Education Identifier	521	Certificate II	18/Jul/2008

Modification History

Not applicable.

Description

Rationale :

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes .

Occupations may include :

Check in and customer service

Baggage handling.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI20408 Certificate II in Aviation (Ground Operations and Service )

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry /enterprise requirements for this qualification include :
Communication	Use communication systems and procedures required for aviation ground operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation ground operations Speak clearly and directly on matters related to aviation ground operations Write documents as part of duties, including completion of relevant forms and incident reports Negotiate complex issues with others in the course of aviation ground operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation ground operations Contribute to the resolution of any interpersonal conflicts that may arise during aviation ground operations Assist other team members to achieve and maintain competence where applicable Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of aviation ground operations Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage hazards and risks in a range of aviation ground situations and take appropriate precautions Use mathematics to solve problems such as various calculations involved in aviation ground operations.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies that may arise during aviation ground operations Take appropriate initiatives in a range of diverse operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Check own compliance with regulations and codes of practice Implement the workplace security and safety management systems Check own operational performance Collect and interpret information needed in the course of aviation ground operations Organise and plan own work activities Manage time and priorities in the course of aviation ground operations.
Self management	Interpret and apply regulations, standard operating procedures and instructions Establish and follow own work plans and schedules Monitor and evaluate own work performance.
Learning	Adapt own competence in response to any changes in aviation ground operations Assist others in the workplace to develop their competence Update own knowledge and skills required for aviation ground activities.
Technology	Use the equipment and materials required during aviation ground operations Follow and apply operational and servicing instructions for equipment used during aviation ground operations Follow and apply OH&S procedures when using aviation ground equipment and facilities.

Packaging Rules

Requirements for completion of the qualification :

A successful assessment outcome for a total 14 units , comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course..

plus

at least 5 and up to 7 units from Certificate II units listed below.

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.

Field			Unit
A		Handling Cargo/Stock	TLIA907D	Complete and check import/export documentation
			TLIA307C	Receive goods
			TLIA407C	Use product knowledge to complete operations
			TLIA2007C	Replenish stock
			TLIA2207C	Participate in stocktakes
B		Equipment Checking and Maintenance	TLIB107C	Check and assess operational capabilities of equipment
			TLIB307C	Carry out vehicle servicing and maintenance
			TLIB407C	Carry out vehicle inspection
			TLIB707C	Carry out maintenance of trailers
			TLIB807C	Carry out inspection of trailers
			TLIB2907B	Use and maintain minor mechanical equipment
			TLIB7307B	Clean road tankers
C		Driving Vehicle	AVIC2001A	Drive on the airside
			TLIC307C	Drive medium rigid vehicle
D		Load Handling	AVID2001B	Accept dangerous goods for air transport
			AVID2003B	Prepare freight for flight
			AVID2004B	Conduct aviation freight weighing operations
			AVID2005B	Accept freight for air transport
			AVID2006A	Load and secure aviation freight and baggage
			AVID2007A	Unload aviation freight and baggage
			TLID307D	Handle dangerous goods/hazardous substances
			TLID407D	Load and unload goods/cargo
			TLID1007C	operate a forklift
			TLID1307C	Move materials mechanically using automated equipment
			TLID1607C	Load and unload explosives and dangerous goods
E		Communications and Calculations	TLIE107C	Present routine workplace information
			TLIE707B	Use communication systems
			TLIE807C	Process workplace documentation
F		Safety Management	AVIF2007B	Implement regulations and policies during check-in procedures
			AVIF2012A	Monitor the transfer of hazardous materials
			AVIF2019A	Work in aircraft confined spaces
			HLTFA301B	Apply first aid
			TLIF607C	Apply accident-emergency procedures
			TLIF1007C	Apply fatigue management strategies
			TLIF1207C	Apply safe procedures when handling/transporting dangerous goods or explosives
			TLIF1807B	Operate first fighting equipment
G		Teamwork	TLIG707B	Work in a socially diverse environment
I		Customer Service	AVII2007B	Check in aircraft passengers
			AVII2008B	Provide assistance to transit and arriving passengers
			AVII2014B	Provide transport services to passengers with special needs
			BSBCMM301A	Process customer complaints
J		Quality	AVIJ2001B	Contribute to the achievement of on-time performance standards
			TLIJ107C	Apply quality procedures
K	Technology		TLIK107C	Use infotechnology devices and computer applications in the workplace
			TLIK307C	Apply keyboard skills
			TLIK707C	Perform electronic data interchange (EDI) to transmit shipping documentation
L	Resource Management		AVIL2001B	Manage a check-in queue
			SITTTSL007A	Receive and process reservations
			TLIL807C	Complete routine administrative tasks
			TLIL3107B	Monitor and process attendance records
O	Security		AVIO2001A	Use firearms on an aerodrome to control wildlife hazards
			TLIO1107C	Provide revenue protection measures
			TLIO1307C	Administer the security of assets and facilities
P	Administration and Finance		TLIQ107D	Conduct financial transactions
			TLIQ707C	Prepare and process financial documents
			TLIQ1207B	Sell products and services
			TLIT107C	Capture records into a records keeping system
			TLIT407C	Maintain control of records
			TLIT507C	Provide information from and about records
U	Environment		TLIU707B	Care for the environment
W	Equipment and Systems Operations		AVIW2002B	Operate an aerobridge
			AVIW2008B	Conduct baggage handling operations
			AVIW2010B	Operate baggage tug
			AVIW2029A	Operate aircraft refuelling nozzle

Qualification details

AVI20408 - Certificate II in Aviation (Ground Operations and Service) (Release 1)

Redirecting to Your Career in...

5 seconds

Are you looking to choose a VET course and training provider?

Summary

Training packages that include this qualification

Units of competency

Classifications

Classification history

Content

Modification History

Description

Pathways Information

Licensing/Regulatory Information

Entry Requirements

Employability Skills Summary

Packaging Rules

Reports

Resources

More

Using training.gov.au

Acknowledgement of Country