Modification History
Release |
Comment |
Release 2 |
Replaces AURVNA4004 Apply insurance industry knowledge to vehicle loss assessment (Release 1) Reference to OHS legislation replaced with new WHS legislation |
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes required to apply insurance industry knowledge to vehicle loss assessment. It involves using insurance industry terminology and trends; and applying policy, Acts and regulations to ensure the correct conduct of a vehicle loss assessment. Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with their relevant regulatory authority. |
Application of the Unit
Application of the unit |
Work involves applying insurance industry knowledge to a vehicle loss assessment in the loss assessment environment. Loss assessment may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles. |
Licensing/Regulatory Information
Refer to Unit Descriptor.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Develop and apply an understanding of the insurance industry |
1.1. Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures 1.2. Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work 1.3. Insurance industry terminology and vocabulary are used in the correct context 1.4. Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices 1.5. Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied |
2. Develop and apply an understanding of government Acts and regulations relevant to the insurance industry |
2.1. Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are determined and complied with 2.2. Reporting requirements and procedures are identified 2.3. Requirements under privacy law are identified, clarified where necessary, and complied with |
3. Develop and apply an understanding of loss assessment processes |
3.1. Knowledge of loss assessment processes, procedures and policy is applied 3.2. Condition of vehicle compared to incident description is analysed to determine incident-related damage 3.3. Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied 3.4. Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
Evidence Guide |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge. A person who demonstrates competency in this unit must be able to:
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Context of, and specific resources for assessment |
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting. Assessment is to occur:
Assessment is to comply with relevant:
The following resources must be made available for the assessment of this unit:
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Method of assessment |
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package. Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge. Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application. Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients. Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed. |
Range Statement
Range Statement |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Terminology and vocabulary must include: |
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Trends and technology may include: |
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Principles, obligations and compliance requirements must include: |
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Reporting requirements may include: |
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Loss assessment processes, procedures and policy may include: |
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Condition of vehicle may include: |
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Unit Sector(s)
Competency field |
Vehicle Body |
Sector |
Loss Assessment or Repair Quoting |
Custom Content Section
Not applicable.