Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers the competency for individuals without supervisory responsibilities to work effectively with diversity. It includes recognising and valuing individual differences and working effectively with diverse clients and colleagues. In practice, working with diversity is demonstrated in the context of other generalist or specialist work activities such as working effectively in the organisation, upholding the values of public service, contributing to the workgroup, delivering client services, procuring goods or services, etc. This is one of 6 units of competency in the Competency Fields of Working in Government and Management that deal with diversity. Related units are: PSPGOV201B Work in a public sector environment PSPGOV408A Value diversity PSPGOV505A Promote diversity PSPMNGT605B Manage diversity PSPMNGT702A Influence and shape diversity management This unit replaces and is equivalent to PSPGOV308A Work effectively with diversity |
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Recognise and value individual differences |
1.1 Workgroup diversity is explored to identify attributes that may be of benefit to the organisation and its client base 1.2 Colleagues are assisted to acknowledge and use their diverse attributes to contribute to workgroup processes, outcomes and delivery of services to diverse clients 1.3 Own work practices are used to acknowledge and reflect the diversity of self and colleagues for the benefit of workplace activities, stakeholder relationships and outcomes 1.4 Client diversity is identified and responded to in accordance with legislation , policy and guidelines |
2 . Work effectively with diverse clients and colleagues |
2.1 A range of communication styles is developed and used to respect and reflect the diversity of the workplace and client groups 2.2 Compliance with the requirements of public sector legislation, policies and guidelines relating to workplace diversity is demonstrated through personal conduct in the workplace 2.3 Feedback from clients and the workgroup is sought and utilised to continuously improve personal effectiveness in working with diversity |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV309A Address client needs PSPGOV310A Work in and with small, regional and remote organisations PSPGOV312A Use workplace communication strategies PSPGOV314A Contribute to conflict management PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector |
Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
RANGE STATEMENT |
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The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here. |
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Diversity may include |
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Colleagues may include |
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Legislation , policy and guidelines may include |
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Unit Sector(s)
Not applicable.
Competency field
Competency field |
Working in Government |