Qualification details

Modification History

Not Applicable

Description

This qualification covers workers who provide administrative functions in health services where the worker is required to work autonomously or as a senior member of staff in an administrative team. This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Administration supervisor	Medical records section leader
Practice manager	Senior clinical coder
Senior clerk	Team leader for clinical services
Executive assistant	Business manager
Ward clerk

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  15 units of competency are required for award of this qualification, including: 5 core units 10 elective units A wide range of elective units is available, including: Group A electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately 

BSBWOR401A Establish effective workplace relationships 

HLTHIR402C Contribute to organisational effectiveness in the health industry 

HLTHIR506C Implement and monitor compliance with legal and ethical requirements 

HLTOHS300B Contribute to OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.

Records management 

BSBMED401B Manage patient record keeping system 

BSBRKG401B Review the status of a record 

BSBRKG402B Provide information from and about records 

BSBRKG403B Set up a business or records system for a small business 

HLTCC401B Undertake complex clinical coding  (Note pre-requ: HLTCC301B)

HLTCC402B Complete highly complex clinical coding  (Note pre-requ: HLTCC401B)

HLTMAMP408B Administer the information management system of a medical practice 

Resources management 

BSBADM409A Coordinate business resources 

BSBHRM401A Review human resources functions 

BSBHRM402A Recruit , select and induct staff 

BSBWOR404B Develop work priorities 

BSBWRK410A Implement industrial relations procedures 

HLTCOM405C Administer a practice 

SITXHRM003A Roster staff 

Reporting 

BSBFIA402A Report on financial activity 

BSBRES401A Analyse and present research information 

Client support 

BSBCUS401A Coordinate implementation of customer service strategies 

BSBCUS402A Address customer needs 

BSBCUS403A Implement customer service standards 

HLTAMBFC402C Communicate in complex or difficult situations  (Note pre-requ: HLTAMBFC301C)

HLTCOM404C Communicate effectively with clients 

Work management /administration 

BSBAUD402B Participate in a quality audit 

BSBINN301A Promote innovation in a team environment 

BSBMGT402A Implement operational plan 

BSBRSK501A Manage risk 

BSBSUS501A Develop workplace policy and procedures for sustainability 

BSBWOR402A Promote team effectiveness 

CHCCS401B Facilitate responsible behaviour 

CHCORG609D Manage projects and strategies 

HLTCSD306C Respond effectively to difficult or challenging behaviour 

Training and development 

CHCCS427A Facilitate adult learning and development 

TAEASS402A Assess competence 

TAEDEL402A Plan , organise and facilitate learning in the workplace