Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• adjusting interpersonal styles and methods as required
• communicating ideas and information cognisant of social and cultural diversity and special needs
• consulting, questioning, clarifying and evaluating information
• developing and writing reports to specifications
• fostering business relationships and providing a high level of customer service and relationship management
• preparing and presenting correspondence in appropriate electronic format
• using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues

Teamwork

• contributing to team cohesion
• developing and maintaining professional networks
• making constructive contributions to group decision making processes
• providing feedback, support and encouragement to team members
• referring to other professionals as required

Problem solving

• analysing performance data, identifying problems and taking remedial action
• applying analytical and diagnostic skills, data interpretation skills and conducting comparative analyses
• checking the accuracy of calculations
• collecting, comparing and contrasting data
• developing, monitoring and controlling a budget
• using evaluative and deductive reasoning skills
• using problem solving tools and techniques

Initiative and enterprise

• benchmarking the business
• designing a work environment that facilitates effective and productive workflow and communication
• developing strategies to develop and maintain customer loyalty
• finding and securing new business relationships
• identifying new and emerging opportunities and developing strategies to capitalise on them
• monitoring the external environment and identifying emerging practices and trends
• setting goals in respect to client follow-ups

Planning and organising

• developing and implementing policies and procedures in respect to trust accounts and other organisational requirements
• ensuring the integrity of systems, records and reporting procedures are maintained
• locating information on statutory and legislative requirements
• planning work considering resources, time and other constraints
• processing documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

• acting as a role model for others
• asking for and responding to feedback on performance
• managing own time and priorities and dealing with contingencies
• planning own work schedule and monitoring and evaluating own work performance
• presenting a positive organisational image
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
• understanding and acting upon compliance implications
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• contributing to the learning of others through implementing team building exercises
• developing and maintaining personal competency
• developing and monitoring individual training plans
• encouraging continuous education and professional development
• identifying and documenting training needs to meet ongoing compliance
• maintaining currency of knowledge of legislation and industry codes of practice
• using online help for self learning purposes

Technology

• conducting web searches and using corporate templates
• operating computers, using word processing, spreadsheet and database skills to produce workplace documentation
• operating the organisation's business or records system
• reviewing and evaluating financial and IT systems for compliance with trust account requirements
• using business technology to access, organise and monitor information
• using customised software to track clients
• using research data devices and telecommunication