Modification History
Release |
Comments |
Release 3 |
Advice relating to ASIC requirements removed from the qualification and reference made to the regulator and Regulatory advice held on the IBSA website |
Release 2 |
This version released with FNS10 Financial Services Training Package version 3.0. New release created to correct unit title for FNSPRT303A. |
Release 1 |
This Qualification first released with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification. Two (2) new units included for the life insurance sector:
Elective units included to meet the needs of the credit management sector:
Elective units included to meet the needs of the superannuation sector:
Replaced PSPGOV414A Provide workplace mentoring with TAEDEL404A Mentor in the workplace. This is considered a more appropriate unit for this qualification. Replaces FNS30110 Certificate III in Financial Services. |
Description
This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
- responding to customer enquiries
- sales and service
- maintaining financial records
- performing clerical duties
- applying fundamental skills in banking, credit management, insurance and retail financial services
Pathways Information
Pathways into the qualification
The primary pathway from this qualification is entry level employment in a range of financial services sectors.
Pathways from the qualification
Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au under Training Packages/Industry) or the relevant regulator for specific guidance on requirements.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
13 units must be achieved:
4 core units
plus 9 elective units
6 elective units must be selected from the elective list below.
The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
BSBOHS201A Participate in OHS processes
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
Elective units of competency:
FNSACC301A Process financial transactions and extract interim reports
FNSACC303A Perform financial calculations
FNSACM302A Prepare, match and process receipts
FNSACM303A Process payment documentation
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments
FNSASIC305A Provide Tier 2 personal advice in general insurance
FNSCRD301A Process applications for credit
FNSCRD302A Monitor and control accounts receivable
FNSCRD405A Manage overdue customer accounts
FNSCUS402A Resolve disputes
FNSIAD301A Provide general advice on financial products and services
FNSILF302A Process a life insurance application
FNSILF303A Issue a life insurance policy
FNSPRT301A Establish entitlements to an intestate estate
FNSPRT302A Administer a non-complex estate
FNSPRT303A Administer a non-complex trust
FNSRTS301A Provide customer service in a retail agency
FNSRTS302A Handle foreign currency transactions
FNSRTS303A Balance retail transactions
FNSRTS304A Administer debit card services
FNSRTS305A Process customer accounts
FNSRTS306A Process customer transactions
FNSRTS307A Maintain Automatic Teller Machine (ATM) services
FNSRTS308A Balance cash holdings
FNSRTS309A Maintain main bank account
FNSRTS401A Manage credit card services
FNSRTS402A Prepare government returns and reports
FNSSUP301A Process superannuation fund payments
FNSSUP302A Establish, maintain and process superannuation records
FNSSUP303A Process superannuation contributions
FNSSUP304A Process superannuation rollover benefits
FNSSUP305A Implement member investment instructions
FNSSUP306A Terminate superannuation plans
BSBCCO201A Action customer contact
BSBCCO304B Provide sales solutions to customers
BSBCMM301A Process customer complaints
BSBCUS301A Deliver and monitor a service to customers
BSBCUS403A Implement customer service standards
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
BSBWOR301A Organise personal work priorities and development
TAEDEL404A Mentor in the workplace