Qualification details

Modification History

Release	Comments
Release 1	This qualification first released with CUL11 Library, Information and Cultural Services Training Package version 1.0

Description

This qualification reflects the role of individuals with a sound theoretical knowledge base who use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of a team. They may provide leadership and guidance to others with some responsibility for the output of others.

Job roles 

Possible job roles relevant to this qualification include:

• access services officer
• collection development officer
• digital services officer
• document delivery officer
• education assistant (museums and galleries)
• gallery technician
• information services officer
• journals officer
• library technician
• metadata officer
• museum coordinator
• museum technician
• preparator
• regional curator
• special collections officer
• technical services officer.

Pathways Information

Pathways into the qualification  

Candidates entering this qualification may:

• have completed CUL40111 Certificate IV in Library, Information and Cultural Services, or other relevant qualifications

OR

• have vocational experience in a range of work environments in senior support roles but with no formal qualifications.

Pathways from the qualification 

After achieving this qualification, candidates may choose to undertake studies at a higher education level.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill	Industry/enterprise requirements for this qualification:
Communication	delivering messages from management to team members facilitating discussion developing workplace documents and instructions communicating and consulting with peers and relevant personnel providing explanations engaging, motivating and connecting with learners and volunteers providing constructive feedback to learners and team members maintaining appropriate business relationships establishing trust using appropriate body language when communicating with others recognising and being sensitive to individual differences and diversity discussing and presenting information to colleagues and customers providing advice within scope of own job role writing content for web pages
Teamwork	sharing information with colleagues inspiring and providing leadership to team members
Problem-solving	identifying and dealing with conflict situations and misunderstandings dealing with complex and non-routine difficulties assessing and controlling risks addressing problems when using software applications identifying hazards in the workplace monitoring income and expenditure against budgets identifying organisational risks associated with infringement of rights and licenses
Initiative and enterprise	researching and generating ideas for exhibition concepts  anticipating behaviour that may put people at risk assessing and interpreting complex searches designing learning programs that stimulate and engage learners correlating similarities and differences between information and cultural service organisations linking philosophies, roles and funding to maximise effectiveness of own performance in the job
Planning and organising	completing and maintaining workplace documentation determining information requirements recruiting volunteers managing procedures for the care, maintenance and preservation of collections reviewing policies and procedures and providing advice as required interpreting and applying industry information, agreements and license conditions managing resource allocation planning and delegating tasks prioritising work tasks and establishing deadlines preparing and circulating promotional material planning for contingencies reviewing and applying research outcomes
Self-management	complying with workplace policies in areas such as equal employment opportunity, anti-discrimination policies, work health and safety and statutory requirements applying professional ethics and codes of practice maintaining a sense of humour monitoring own work and introducing strategies to improve performance improving own information literacy skills taking responsibility for own ongoing learning and professional development acting as a role model and displaying professionalism
Learning	monitoring learner acquisition of new skills, knowledge and competencies identifying own strengths and weaknesses and recognising how to personally learn organising workplace learning assisting others to learn
Technology	storing and retrieving workplace data accessing and downloading relevant information from the internet interpreting user online manuals and help functions using standard software applications on a personal computer to enter text and numerical data using social media application packages operating audiovisual and technical equipment using automated systems to undertake research using complex databases

Packaging Rules

Total number of units = 19 

7 core units  plus 

12 elective units  of which:

• 9 units must be from Group A and/or Group B elective units below
• 3 units may be from Group A, B and/or C elective units below; and/or from a Certificate IV, Diploma or Advanced Diploma level qualification in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Note: To meet Library Technician skill requirements, at least 7 elective units must be from Group A.

Core units 

BSBCUS501B Manage quality customer service

BSBOHS509A Ensure a safe workplace

BSBWOR402A Promote team effectiveness

CULIND401A Consolidate and maintain industry knowledge

CULINL601A Extend own information literacy skills to locate information

CULRSK501A Monitor compliance with copyright and licence requirements

TAEDEL401A Plan, organise and deliver group based learning

Group A elective units 

Library and information services 

CULICM601A Contribute to collection management

CULINL501A Promote literature and reading

CULINM401A Complete a range of cataloguing activities

CULINM502A Provide subject access and classify material

CULINM503A Use and monitor advanced functions of integrated library management systems

CULINS402A Obtain information from external and networked sources

CULINS403A Search library and information databases

CULINS501A Research and analyse information to meet customer needs

Group B elective units 

Administration 

BSBCON601A Develop and maintain business continuity plans

BSBPMG510A Manage projects

BSBRSK501A Manage risk

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR501B Manage personal work priorities and professional development

BSBWOR502B Ensure team effectiveness

CHCORG525C Recruit and coordinate volunteers

CULPRE501A Develop disaster management plans

CULREL501A Develop and maintain community and stakeholder relationships

FNSORG501A Develop and manage a budget

Collection management 

CULATS501A Work with Aboriginal and Torres Strait Islander cultural material

CULCNM501A Assess the significance of collections

CULCNM502A Manage lending and borrowing processes for collections

CULCNM503A Manage the development of collections

CULCNM601A Research and document collection material

CULCNM602A Develop and monitor procedures for the movement and storage of collection material

CULICM602A Manage collection maintenance and preservation procedures

Information management 

BSBRKG502B Manage and monitor business or records systems

BSBRKG601B Define recordkeeping framework

BSBRKG608B Plan management of records over time

CULICM501A Maintain digital repositories

CULINM501A Analyse and describe information resources

CULINM601A Analyse and describe specialist and complex material

Information technology 

BSBEBU401A Review and maintain a website

ICASAS410A Identify and resolve client IT problems

ICAWEB417A Integrate social web technologies

ICAWEB418A Use development software and IT tools to build a basic website

ICAWEB420A Write content for web pages

Exhibitions and visitor programs 

CULEVP501A Coordinate the installation and dismantling of exhibitions

CULEVP502A Develop and implement exhibition interpretive strategies

CULEVP503A Develop and promote activities, events and public programs

CULEVP504A Develop exhibition concepts

SITTGDE006A Prepare and present tour commentaries or activities

SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments

Group C elective units 

Administration 

BSBMKG413A Promote products and services

BSBWRT401A Write complex documents

CHCCS405A Work effectively with culturally diverse clients and co-workers

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

CUVFIM401A Obtain revenue to support operations

FNSPIM412A Participate in formal communication processes

SITXHRM003A Roster staff

TAEDES401A Design and develop learning programs

Information technology 

CULDMT301A Provide multimedia support

ICAICT308A Use advanced features of computer applications

ICAWEB201A Use social media tools for collaboration and engagement

Information management 

CULINM301A Use established cataloguing tools

Exhibitions and visitor programs 

CULEVP403A Install and dismantle exhibition elements

Selecting elective units for different outcomes 

The context for this qualification varies and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes follow.

Library technician 

The following elective units could be included:

• BSBPMG510A Manage projects
• CULICM601A Contribute to collection management
• CULICM501A Maintain digital repositories
• CULINL501A Promote literature and reading
• CULINM401A Complete a range of cataloguing activities
• CULINM502A Provide subject access and classify material
• CULINM503A Use and monitor advanced functions of integrated library management systems
• CULINS402A Obtain information from external and networked sources
• CULINS403A Search library and information databases
• CULINS501A Research and analyse information to meet customer needs
• ICASAS410A Identify and resolve client IT problems
• ICAWEB417A Integrate social web technologies

Regional curator 

The following elective units could be included:

• BSBEBU401A Review and maintain a website
• CHCORG525C Recruit and coordinate volunteers
• CULATS501A Work with Aboriginal and Torres Strait Islander cultural material
• CULCNM501A Assess the significance of collections
• CULCNM502A Manage lending and borrowing processes for collections
• CULCNM503A Manage the development of collections
• CULCNM601A Research and document collection material
• CULCNM602A Develop and monitor procedures for the movement and storage of collection material
• CULEVP503A Develop and promote activities, events and public programs
• CULEVP504A Develop exhibition concepts
• CULICM602A Manage collection maintenance and preservation procedures
• CULPRE501A Develop disaster management plans