Qualification details

Employability Skill 

Employability Skills Statement 

Defence qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Communication 

• communicate facts in a fluent, clear and interesting manner
• complete all required documentation
• conduct operational debriefs
• conduct press conferences and group interviews
• ensure instructions and directions are communicated to team members clearly and unambiguously
• ensure organisational protocols are followed when liaising with the media
• liaise with media and other organisation personnel
• maintain communication with the team leader and provide supervisor with feedback and constructive advice
• provide attention to detail
• recognise, discuss and deal with team members' concerns and queries
• refer to supervisor any issues that cannot be rectified or addressed
• represent issues to management
• retain professionalism under duress
• show empathy with victims and operational personnel
• understand and implement instructions and directions
• understand current media liaison practices
• understand legal and organisation requirements relating to confidentiality, libel, accuracy and discrimination
• understand the requirements of different media (newspapers, magazines, radio, television) and the requirements of local vs regional vs national media
• understand the role of media in disseminating information
• undertake public speaking and media presentations
• undertake informal performance counselling and provide feedback on performance

Teamwork 

• act as a team leader
• allocate duties, rosters and responsibilities to team members
• encourage team members
• mentor and coach team members
• maintain the safety of others
• monitor the performance of others and take appropriate action through coaching and mentoring
• set goals, identify tasks and present to team members
• undertake team building

Problem solving 

• analyse and solve problems
• deal with incidents where the media has become involved
• take action to correct inappropriate behaviour

Initiative and enterprise 

• manage media to ensure the integrity of information being disseminated
• translate media research and analysis into clear advice to stakeholders

Planning and organising 

• change the media strategy at any time to suit operational demands and level of incident
• ensure media personnel and VIPs are provided with occupational health and safety clothing where appropriate
• promote the work and achievements of organisation, volunteer and other organisation personnel at incident throughout the incident to assist in maintaining morale and public profile
• schedule and plan information briefing sessions and tours to appropriate times in line with operational responsibilities and media requirements
• use the media plan to form the media strategy

Self-management 

• accept responsibilities
• act independently
• ensure own demeanour and presentation reflects the professional standards of the organisation and support for victims and others affected by the incident
• ensure own level of authority is recognised and adhered to
• ensure personal safety and safety of others is maintained
• ensure that the individual decision making process is conducted in accordance with standard procedures
• monitor individual performance against defined performance requirements and ensure appropriate action is taken to maintain performance
• provide feedback on own performance
• set performance requirements

Learning 

• deal with diverse groups and strategies for undertaking public speaking
• develop an understanding of media requirements

Technology 

• use appropriate information technology and software

Code 

Core Units 

PUACOM009B

Manage media requirements at a major incident

PUATEA002B

Work autonomously

BSBADV507A

Develop a media plan

BSBFLM501B

Manage personal work priorities and professional development

BSBFLM502A

Provide leadership in the workplace

BSBFLM506A

Manage workplace information systems

BSBMGT601A

Contribute to strategic direction

BSBMGT602A

Contribute to the development and implementation of strategic plans

CHCCOM4B

Develop, implement and promote effective communication techniques

THTFME02B

Provide on-site event management services

Code 

Elective Units 

BSBADM502A

Manage meetings

BSBADM503A

Plan and manage conferences

BSBFLM404A

Lead work teams

BSBMGT503A

Prepare budgets and financial plans

BSBMGT605A

Provide leadership across the organisation

BSBSUS301A

Implement and monitor environmentally sustainable work practices

CUSADM04A

Manage a major project

CUSADM07A

Establish and maintain work and contractual relationships

TAADEL301C

Provide training through instruction and demonstration of work skills