Modification History
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Release 1 . This is a new release of this qualification in the TLI Transport and Logistics Training Package. |
Qualification Description
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This is a qualification for a person who is engaged in the rail customer service environment. They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others. This qualification is aligned to the following defined roles:
No licensing, legislative or certification requirements apply to this qualification at the time of publication. |
Entry Requirements
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There are no entry requirements for this qualification. |
Packaging Rules
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A total of 12 units of competency comprising: 6 core units listed below, plus 1 elective unit from Group A Work health and safety, plus 5 general elective units from Group B listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with. |
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Core units |
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SITXCOM010 |
Manage conflict |
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TLIB3118 |
Apply awareness of railway fundamentals |
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TLIE3022 |
Complete workplace documents |
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TLIF3085 |
Apply local incident response procedures |
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TLIG3003 |
Apply positive behaviours in the workplace |
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TLII3022 |
Provide customer service in rail operations |
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Group A : Work health and safety |
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TLIF0025 |
Follow work health and safety procedures |
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TLIF3003 |
Implement and monitor work health and safety procedures |
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Group B: General elective units |
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BSBOPS304 |
Deliver and monitor a service to customers |
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BSBPEF301 |
Organise personal work priorities |
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HLTAID010 |
Provide basic emergency life support |
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HLTAID011 |
Provide First Aid |
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PUAFER005 |
Operate as part of an emergency control organisation |
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TLIB0007 |
Respond and rectify rail traffic autonomous operations |
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TLIC0005 |
Close down rail traffic from autonomous operations |
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TLIC0006 |
Set up rail traffic for autonomous operation |
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TLIC0016 |
Identify and respond to signals and trackside signs |
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TLIF0008 |
Apply safety critical communications in the rail environment |
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TLIF0015 |
Recognise the impact of human capabilities/limitations on human performance in a rail environment |
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TLIF0020 |
Safely access the rail corridor |
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TLIF0027 |
Perform lookout duties |
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TLIF2010 |
Apply fatigue management strategies |
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TLIF2062 |
Apply awareness of safeworking rules and regulations |
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TLIF3058 |
Apply safeworking rules and regulations to rail functions |
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TLIG0002 |
Lead a work team |
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TLIL3072 |
Operate signal panel or equipment |
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TLIO0004 |
Maintain security of railway property and revenue |
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TLIO0005 |
Provide revenue protection measures |
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TLIO3012 |
Manage disruptive and/or unlawful behaviour |
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TLIP0002 |
Advise on and construct fares for customers |
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TLIP0003 |
Ensure the confidentiality, privacy and security of customer information |
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TLIU2012 |
Participate in environmentally sustainable work practices |
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TLIW2037 |
Clip and secure points |
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Qualification Mapping Information
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This qualification replaces is equivalent to TLI33121 Certificate III in Rail Customer Service. |
Links
Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851
