Modification History
Not applicable.
Description
A set of skills for individuals working in customer service roles to manage disrespectful, aggressive or abusive customers.
Pathways Information
Achievement of this unit of competency may provide credit towards a range of qualifications across various training packages.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
Target Group
This Skill Set is for individuals working in customer service roles across a range of industries who are seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.
Suggested words for Statement of Attainment
This unit of competency provides as set of skills for managing disrespectful, aggressive or abusive customers.
Custom Content Section
Not applicable.
