Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers skills and knowledge required to provide information to customers on products, services and customer self-care practices related to baby and infant care products. |
Application of the Unit
Application of the unit |
This unit supports front-of-store sales work roles and is carried out under direction of a pharmacist. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
SIRPPKS001A Support the sale of pharmacy and pharmacist-only medicines. |
Employability Skills Information
Employability skills |
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Develop knowledge of baby and infant care products and customer self-care practices. |
1.1 |
Identify and locate baby and infant care products . |
1.2 |
Identify customer self-care practices and sources of information on conditions that may be treated by baby and infant care products. |
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1.3 |
Use appropriate product terminology. |
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2 |
Identify baby and infant care needs. |
2.1 |
Identify baby and infant care needs , symptoms, duration and severity. |
2.2 |
Determine baby or infant's current use of other medications and products and other medical conditions. |
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2.3 |
Identify and act upon situations requiring referral to pharmacist. |
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3 |
Provide information on baby and infant care products and services. |
3.1 |
Recommend baby and infant care products appropriate to customer symptoms and needs. |
3.2 |
Provide the customer with information and directions for product use. |
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3.3 |
Provide information to customers on baby and infant care practices. |
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3.4 |
Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Sale of baby and infant care products must comply with: |
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Baby and infant care products may include: |
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Medicines and products may include: |
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Baby and infant care products may come in various forms, including: |
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Sources of information may include: |
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Other medications may include: |
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Recommendations refer to: |
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Unit Sector(s)
Sector |
Community Pharmacy |
Competency field
Competency field |
Community Pharmacy Product |