Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise work schedule

1.1 Discuss and agree on work goals and plans with assistance from appropriate persons

1.2 Develop an understanding of the relationship between individual work goals and plans, and organisational goals and plans

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Complete tasks within designated timelines and in accordance with organisational requirements and instructions

2.2 Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks

2.3 Identify factors affecting work requirements and take appropriate action

2.4 Use business technology efficiently and effectively to complete work tasks

2.5 Communicate progress on task to supervisor or colleagues as required

3. Review work performance

3.1 Seek feedback on work performance from supervisors or colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement in liaison with colleagues

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 2.1, 3.2

• Recognises and interprets textual information to determine and adhere to organisational and task requirements

Writing

1.3, 2.5, 3.3

• Completes required documents using organisational formats

Oral Communication

1.1, 2.1, 2.2, 2.5, 3.1

• Uses listening and questioning techniques to seek information and confirm understanding
• Participates in verbal interactions using language and features suitable to audience and context

Numeracy

1.3, 2.1

• Interprets numerical information related to timeframes

Navigate the world of work

1.2, 2.1, 3.2

• Complies with organisational policies, procedures and standards

Get the work done

1.1, 1.3, 2.1-2.4, 3.2, 3.3

• Prioritises work and completes activities within designated timeframes
• Identifies and solves routine problems
• Selects and uses appropriate digital tools to complete tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR202 Organise and complete daily work activities

BSBWOR202A Organise and complete daily work activities

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.