ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Participate in team planning 

1.1

Clearly defined team goals, purpose, roles, responsibilities and accountabilities are established in consultation with team, in accordance with organisational goals and objectives

1.2

Team performance plan is developed in consultation with team, in accordance with organisational business plan, policies and practices

1.3

Processes to monitor and adjust team performance are developed and agreed to in consultation with team, in accordance with continuous improvement policies

1.4

Benefits of team diversity membership are articulated by team and included in team plans

2 

Develop team commitment and cooperation 

2.1

Open communication processes are used by team to obtain and share information

2.2

Team is encouraged to show and exploit innovation and initiative

2.3

Support is provided to team to develop mutual concern and camaraderie

3 

Manage and develop team performance 

3.1

Team is supported in making decisions within agreed roles and responsibilities

3.2

Results achieved by team contribute positively to the organisation business plans

3.3

Team and individual competencies are monitored regularly to confirm that team is able to achieve goals

3.4

Mentoring and coaching opportunities are provided to team members to enhance personal and collective knowledge and skills

3.5

Delegates performance is monitored to confirm they have completed the relevant delegation/assignment

4 

Encourage and facilitate the work of teams 

4.1

Team effectiveness is encouraged and enhanced through active participation in team activities and communication processes

4.2

Individuals and teams are actively encouraged to take individual and joint responsibility for actions

4.3

Team is supported to identify and resolve problems that impede performance

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating and working effectively with others when facilitating the operation of work teams
• completing relevant documentation
• identifying improvements to services, resource allocation and use
• leading and encouraging others
• monitoring and prioritising work activities in terms of planned schedule
• negotiating and working effectively with others
• operating electronic communications equipment to required protocol
• reading, interpreting and following relevant instructions, procedures, information and signs
• responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• coaching and mentoring approaches to support team members to share knowledge and skills
• mechanisms to encourage team decision making, and to reward and support team achievement
• principles, duty of care and obligations within the chain of responsibility in the transport industry
• relevant regulatory and code requirements
• strategies to implement continuous improvement processes
• typical problems that can occur when facilitating work teams, and related appropriate action that can be taken
• workplace policies and plans including procedures for training and assessment
• workplace protocols and procedures for facilitating work teams.