This unit involves the skills and knowledge required to complete receival/despatch documentation in accordance with relevant regulations and workplace requirements as part of work activities within the transport and logistics industry.

It includes analysing orders to identify work requirements to fill order, following workplace order documentation processes, and finalising documentation in accordance with workplace procedures and any relevant regulatory requirements.

Work is performed under some supervision generally within a team environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Analyse order to identify work requirements to fill order 

1.1

Order request documentation is interpreted

1.2

Product/s in order are noted and workplace location/s are identified

1.3

Workplace and product knowledge are used to organise documentation

1.4

Required schedules for order movement are identified and noted as required

1.5

Special aspects of order such as dangerous/hazardous goods or temperature controlled goods are identified and information on required documentation procedures and relevant regulatory requirements is identified, accessed and interpreted

2 

Follow workplace order documentation processes 

2.1

Workplace procedures for order documentation are identified

2.2

Workplace documentation is completed in accordance with workplace procedures and relevant regulatory requirements

3 

Finalise documentation 

3.1

Order is checked against schedule and order form

3.2

Workplace records are completed, and labels and appropriate documentation are attached in accordance with workplace procedures and relevant regulatory requirements

3.3

Special transportation requirements are identified and conveyed to appropriate personnel

3.4

Required documentation for dangerous goods and hazardous materials is completed in accordance with relevant regulations and current Australian Dangerous Goods (ADG) Code, as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating effectively with others
• completing receival and despatch documentation
• estimating size, shape and special requirements of goods and loads
• identifying containers and goods coding, Australian Dangerous Goods (ADG) Code markings and emergency information panels
• monitoring work activities in terms of planned schedule
• reading and interpreting relevant instructions, procedures and labels
• selecting and using relevant computer, communications and office equipment
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• Australian and International Standards, codes and regulations relevant to completing receival/despatch documentation, including current ADG Code and relevant bond, quarantine or other legislative requirements
• documentation requirements for receiving and despatching goods
• focus of operation of work systems, equipment, management and site operating systems for receiving and despatching goods
• housekeeping standards and procedures
• problems that may occur when completing receival and despatch documentation and appropriate action that can be taken to resolve these problems
• relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines
• site layout and obstacles
• specifications and standards for checking and inspecting received and despatched goods
• workplace procedures and policies for completing receival/despatch documentation.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

• a range of relevant exercises, case studies and/or simulations
• applicable documentation including workplace procedures, regulations, ADG Code, codes of practice and operation manuals
• relevant materials, tools, equipment and personal protective equipment currently used in industry.