Qualification details

TLI41810 - Certificate IV in Warehousing Operations (Release 4)


ReleaseStatusRelease date
4 (this release)Current 17/Feb/2014
(View details for release 3) Replaced21/Apr/2013
(View details for release 2) Replaced02/Feb/2012
(View details for release 1) Replaced07/Mar/2011

Usage recommendation:
Supersedes TLI40107 - Certificate IV in Transport and Logistics (Warehousing and Storage) 06/Mar/2011
Is superseded by TLI41816 - Certificate IV in Warehousing OperationsThis qualification replaces but is not equivalent to TLI41810 Certificate IV in Warehousing Operations. Packaging rules changed Total number of units required increased from 20 to 21 to reflect addition of chain of responsibility unit as a core unit. Updated to align with the Standards for Training Packages. 28/Feb/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
TLIA4025A - Regulate temperature controlled stockRegulate temperature controlled stock N/A
TLIA4028A - Assess and monitor optimum stock levelsAssess and monitor optimum stock levels N/A
TLIA4031A - Consolidate freightConsolidate freight N/A
TLIA4032A - Organise transport of freight or goodsOrganise transport of freight or goods N/A
TLID2010A - Operate a forkliftOperate a forklift N/A
TLIE4006A - Collect, analyse and present workplace data and informationCollect, analyse and present workplace data and information N/A
TLIE4013A - Apply workplace statisticsApply workplace statistics N/A
TLIF1001A - Follow occupational health and safety proceduresFollow occupational health and safety procedures N/A
TLIF3093A - Implement chain of responsibility regulationsImplement chain of responsibility regulations N/A
TLIF4007A - Implement and coordinate accident-emergency proceduresImplement and coordinate accident-emergency procedures N/A
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SchemeCodeClassification value
ANZSCO Identifier 591116 Warehouse Administrator 
ASCO (occupation type) Identifier 7993-01 Supervisor, Storepersons 
ASCED Qualification/Course Field of Education Identifier 0899 Other Management And Commerce 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Logistics,Commerce,Warehousing and Storage 
Taxonomy - Occupation N/A Warehouse Manager,Warehouse Team Leader,Import/Export Coordinator,Storeperson (Leading Hand),Bulk Storage Distribution Manager,Distribution Analyst 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 591116 Warehouse Administrator 02/Sep/2011 
ASCO (occupation type) Identifier 7993-01 Supervisor, Storepersons 02/Sep/2011 
ASCED Qualification/Course Field of Education Identifier 0899 Other Management And Commerce 02/Sep/2011 
Qualification/Course Level of Education Identifier 511 Certificate IV 07/Mar/2011 
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Modification History

Release 3 - TLIM4004A added to electives. Equivalent.


Rationale :

A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 4.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

There are no entry requirements for this qualification.

Employability Skills Summary

Employability Skills Summary for 

TLI41810 Certificate IV Warehousing Operations 

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • Establish and implement communication systems and procedures required for warehousing operations
  • Listen to and interpret verbal information related to warehousing operations
  • Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations
  • Speak clearly and directly on diverse and complex matters related to warehousing operations
  • Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports
  • Negotiate complex issues with others in the course of warehousing operations
  • Recognise and interpret non-verbal signs, signals and behaviour
  • Use relevant communication equipment.


  • Provide leadership to warehousing and storage personnel
  • Motivate others in the workplace
  • Collaborate with others in the course of warehousing operations
  • Manage the resolution of any interpersonal conflicts that may arise during warehousing operations
  • Manage the avoidance and prevention of harassment of others in the workplace
  • Manage persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

  • Identify and solve or report complex problems arising in the course of warehousing operations
  • Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
  • Manage the control of hazards and risks in a range of complex and diverse situations that may arise during warehousing operations
  • Use mathematics to solve problems such as various calculations related to a wide range of warehousing operations.

Initiative and enterprise 

  • Modify activities dependent on differing warehousing situations and contingencies
  • Take appropriate initiatives in a diverse range of operational situations such as those above
  • Manage the response to any changes in equipment, standard operating procedures and the working environment.

Planning and organising 

  • Implement and monitor operational and emergency plans, systems and procedures
  • Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice
  • Monitor the implementation of the workplace security and safety management systems (where applicable)
  • Monitor and evaluate operational performance and compliance
  • Collect and interpret information needed when supervising warehousing operations
  • Organise and plan own supervisory activities
  • Manage time and priorities in the course of warehousing operations.

Self management 

  • Interpret and apply relevant regulations and instructions
  • Establish and follow own work plans and schedules
  • Evaluate and monitor own work performance.


  • Organise learning and assessment activities for others in the workplace
  • Manage adaptation of others in the workplace to any changes in warehousing and storage systems, equipment and procedures and the workplace operating environment
  • Instruct, coach or mentor others in the workplace as required
  • Contribute to the assessment of the competence of others in the workplace
  • Assist in creating a learning environment in the workplace
  • Adapt own competence in response to any changes in warehousing operations
  • Update own knowledge and skills required for warehousing supervisory activities.


  • Use complex equipment and systems required during warehousing operations
  • Implement and monitor operational and maintenance procedures and systems for equipment used during warehousing operations
  • Implement and monitor the application of OH&S procedures when using warehousing equipment and facilities.

Packaging Rules

Requirements for completion of the qualification :

A successful assessment outcome for a total of 20 units  of competency comprising:

  • 2 core units  listed below


  • 18 elective units  which may be taken from the elective units listed below, or may include up to 3 units  drawn with appropriate contextualisation from the remaining elective units or from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.

Core units :



F Safety Management 

TLIF1001A Follow occupational health and safety procedures

L Resource Management 

TLIL1001A Complete workplace orientation/induction procedures

Elective units :



A Handling Cargo /Stock 

TLIA4025A Regulate temperature controlled stock

TLIA4028A Assess and monitor optimum stock levels

TLIA4031A Consolidate freight

TLIA4032A Organise transport of freight or goods

D Load Handling 

TLID2010A Operate a forklift

E Communication and Calculation 

TLIE4006A Collect, analyse and present workplace data and information

TLIE4013A Apply workplace statistics

F Safety Management 

TLIF3093A Implement chain of responsibility regulations

TLIF4007A Implement and coordinate accident-emergency procedures

TLIF4014A Develop and maintain a safe workplace

TLIF4094A Ensure compliance with chain of responsibility

G Teamwork 

TLIG4005A Organise transport workload

TLIG4006A Facilitate work teams

TLIG3002A Lead a work team or group

I Customer Service 

TLII4001A Coordinate quality customer service

TLII4005A Market services and products to clients

J Quality 

TLIJ3002A Apply quality systems

L Resource Management 

TLIL4005A Apply conflict/grievance resolution strategies

TLIL4009A Manage personal work priorities and professional development

TLIL4010A Assess and confirm customer transport requirements

TLIL4021A Coordinate the erection and dismantling of temporary storage facilities

TLIL4032A Implement equal employment equity strategies

TLIL4033A Promote effective workplace practice

TLIL4036A Develop rosters

TLIL4037A Apply and amend rosters

LIC Licensing Units 

TLILIC2001A Licence to operate a forklift truck

TLILIC2002A Licence to operate an order picking forklift truck

M Mentoring 

TLIM4004A Mentor individuals or small groups

P Administration and Finance 

TLIP4001A Develop plans to meet customer and organisation needs

TLIP4002A Facilitate and capitalise on change in the workplace

TLIP4005A Manage workplace information

TLIP4031A Maintain customer credit accounts and services

R Contract Procurement 

TLIR4001A Monitor supplier performance

TLIR4002A Source goods/services and evaluate contractors

U Environment 

TLIU4001A Implement and monitor environmental protection policies and procedures

TLIU4010A Develop workplace policy and procedures for sustainability

TLIU3011A Implement and monitor environmentally sustainable work practices

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