Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
Release |
Comments |
Release 2 |
Editorial updates. |
First Release |
SIR30212 replaces, and is equivalent to SIR30207 as the intent of the qualification remains unchanged. The total number of units required complete this qualification has increased from 10 to 14 units The number of core units has increased from 3 to 6 units. The number of elective units has increased from 7 to 8 units. |
Description
This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores
and retail fast food outlets.
Job roles
Individuals with this qualification are able to perform roles, such as:
- provide in-depth product and service advice in a retail environment
- sell products and services in a variety of retail settings
- service the point-of-sale area
- organise and maintain work areas and displays
- carry out specific responsibilities, such as merchandising.
Possible job titles
- sales assistant
- senior sales assistant
- customer service assistant
- point-of-sale operator
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.
Pathways from the qualification
After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:
- SIR30312 Certificate III in Retail Supervision
- SIR30412 Certificate III in Business-to-Business Sales
- SIR40212 Certificate IV in Retail Management
- SIR50112 Diploma of Retail Management
- SIR50212 Diploma of Visual Merchandising.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
To undertake this qualification, individuals will have previous retail experience in roles, such as:
- applying point-of-sale handling procedures
- interacting with customers
- operating retail technology
- performing stock control procedures
- applying safe work practices
- communicating in the workplace
- minimising theft.
Examples of evidence of retail experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail operational experience.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification. |
|
Employability skill |
Industry/enterprise requirements for this qualification include: |
Communication |
|
Teamwork |
|
Problem-solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
14 units must be completed:
- 6 core units
- 8 elective units:
- a minimum of 5 units must be selected from the elective unit list below
- a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Core units |
|
SIRXCOM101 |
Communicate in the workplace to support team and customer outcomes |
SIRXIND101 |
Work effectively in a customer service environment |
SIRXSLS201 |
Sell products and services |
SIRXSLS303 |
Build relationships with customers |
SIRXWHS101 |
Apply safe work practices |
SIRXWHS302 |
Maintain store safety |
Elective units |
|
Administration |
|
SIRXADM002A |
Coordinate retail office |
Cleaning and Maintenance |
|
SIRXCLM101 |
Organise and maintain work areas |
Client and Customer Service |
|
SIRXCCS201 |
Apply point-of-sale handling procedures |
SIRXCCS202 |
Interact with customers |
SIRXCCS203 |
Promote loyalty programs |
SIRXCCS304 |
Coordinate interaction with customers |
Communication |
|
SIRXCOM202 |
Communicate with customers using technologies |
Computer Operations and ICT Management |
|
SIRXICT001A |
Operate retail technology |
SIRXICT303 |
Operate retail information technology systems |
Finance |
|
SIRXFIN003A |
Produce financial reports |
SIRXFIN201 |
Balance and secure point-of-sale terminal |
Food Safety |
|
SIRRFSA302 |
Monitor food safety program |
Inventory |
|
SIRXINV001A |
Perform stock control procedures |
SIRXINV002A |
Maintain and order stock |
Management and Leadership |
|
SIRXMGT001A |
Coordinate work teams |
SIRXMGT002A |
Maintain employee relations |
Marketing and Public Relations |
|
SIRXMPR001A |
Profile a retail market |
Merchandising |
|
SIRXMER202 |
Plan, create and maintain displays |
SIRXMER303 |
Coordinate merchandise presentation |
SIRXMER304 |
Present products |
Product Knowledge |
|
SIRRRPK006A |
Recommend liquor products |
SIRRRPK007A |
Recommend and fit clothing or footwear products and services |
SIRRRPK008A |
Recommend jewellery products and services |
SIRRRPK009A |
Recommend toddler and baby products |
SIRRRPK010A |
Recommend home and home improvement products and services |
SIRRRPK011A |
Recommend books or newsagency services |
SIRRRPK012A |
Recommend business and leisure products and services |
SIRRRPK013A |
Hire and sell video and DVD products and services |
SIRRRPK214 |
Recommend specialised products and services |
SIRXRPK001A |
Recommend health and nutritional products and services |
SIRXRPK002A |
Recommend hair, beauty and cosmetic products and services |
Quality and Innovation |
|
SIRXQUA001A |
Develop innovative ideas at work |
Retail Food |
|
SITHFAB009A |
Provide responsible service of alcohol |
Retail Post |
|
SIRRPOS004A |
Handle customer interviews and applications |
Risk Management and Security |
|
SIRXRSK201 |
Minimise loss |
Sales |
|
SIRWSLS301 |
Build sales relationships |
SIRWSLS302 |
Process product and service data |
SIRWSLS303 |
Analyse and achieve sales targets |
SIRWSLS304 |
Build sales of branded products |
SIRXSLS002A |
Advise on products and services |
SIRXSLS304 |
Coordinate sales performance |