Qualification details

LMF32009 - Certificate III in Kitchens and Bathrooms (Client Services) (Release 2)


ReleaseStatusRelease date
2 (this release)Current 04/Oct/2011
(View details for release 1) Replaced11/May/2009

Usage recommendation:
Is superseded by and equivalent to MSF31313 - Certificate III in Kitchens and Bathrooms - Retail Services 09/Dec/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
LMFGN3002B - Estimate and cost jobEstimate and cost job N/A
LMFID4009A - Research architectural styles and movementsResearch architectural styles and movements N/A
LMFKB3001A - Identify processes in kitchen and bathroom projectsIdentify processes in kitchen and bathroom projects N/A
LMFKB3007A - Provide advice on cabinet design featuresProvide advice on cabinet design features N/A
LMFKB3008A - Identify cabinet construction and installation methodsIdentify cabinet construction and installation methods N/A
MEM16006A - Organise and communicate informationOrganise and communicate information N/A
MEM16008A - Interact with computing technologyInteract with computing technology N/A
MSACMT251A - Apply quality standardsApply quality standards N/A
MSACMT271A - Use sustainable environmental practicesUse sustainable environmental practices N/A
MSAENV272B - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practices N/A
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Displaying items 11 - 20 of 25


SchemeCodeClassification value
ANZSCO Identifier 611314 Sales Representative (Personal And Household Goods) 
ASCO (occupation type) Identifier 6211-11 Sales Representative (Personal And Household Goods) 
ASCED Qualification/Course Field of Education Identifier 0401 Architecture And Urban Environment 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Interior Design 
Taxonomy - Occupation N/A Client Services (Kitchen & Bathrooms) Representative 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611314 Sales Representative (Personal And Household Goods) 11/May/2009 
ASCO (occupation type) Identifier 6211-11 Sales Representative (Personal And Household Goods) 11/May/2009 
ASCED Qualification/Course Field of Education Identifier 0401 Architecture And Urban Environment 11/May/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 11/May/2009 
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Modification History

LMTTF4009A corrected to version B due to an error in training.gov.au transfer


This qualification describes the skills and knowledge required by those working in the kitchen or bathroom industry providing limited technical advice to customers within a showroom or domestic environment. Advice will relate to a standardised range of kitchen or bathroom designs and fittings to meet client design requirements.

Job roles /employment outcomes 

The LMF32009 Certificate III in Kitchens and Bathrooms (Client Services) reflects vocational outcomes for those working in a sales environment providing technical and design information and advice on kitchen, bathroom, laundry or related products and design packages. Job roles such as showroom sales assistants, customer liaison, and marketing officers work in a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.


This qualification is typically used to develop skills and a breadth, depth and complexity of knowledge in sales and other customer liaison techniques with limited technical information on kitchen and bathroom products and services and would cover selecting, adapting and transferring this skill and knowledge to new environments and providing technical advice and some leadership in resolution of specific problems. Application would be across a range of roles in a variety of contexts with some complexity in the extent and choice of options available and may involve some responsibility for others. Participation in teams including group or team coordination may be required.

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit can be granted towards this qualification by those who have completed a relevant Furnishing Certificate I or II qualification or achieved equivalent industry experience.

Pathways from the qualification 

Further training pathways from this qualification include LMF40508 Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces and relevant supervisory, management or competitive manufacturing qualifications.

Licensing considerations 

There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary


Employability Skill 

Industry /enterprise requirements for this qualification include :


  • establish communication with customer
  • use interpersonal communication skills
  • interpret product related information
  • follow work instructions
  • provide relevant information
  • complete workplace documentation


  • work cooperatively with others
  • use skills of others to assist work activity
  • observe demonstrations of others
  • share workplace information


  • identify customer needs and problems
  • identify and address customer information needs
  • report hazards
  • determine requirements in own work to meet quality standards
  • seek skills and knowledge of supervisors to solve problems

Initiative and enterprise

  • identify and recommend improvements to own work processes
  • seek skill development support
  • monitor and adjust work activities in response to outcomes
  • assist customers with product suggestions to achieve their design ideas

Planning and organising

  • recognise hazards and follow hazard control measures
  • follow production sequences for a given process or product
  • identify customer service requirements
  • coordinate work activities to meet timelines


  • keep the work area clean and tidy at all times
  • monitor own work to ensure quality standards are achieved
  • understand own work activities and ask questions if required
  • apply safety procedures
  • follow operating instructions for equipment


  • ask questions to expand own understanding of work processes or requirements
  • demonstrate listening skills
  • identify own skill requirements and seek skill development
  • identify and access industry product and trend information
  • access operator manuals to assist own learning


  • operate equipment safely and according to operating standards
  • use information technologies

Packaging Rules

Packaging Rules 

To be awarded the LMF32009 Certificate III in Kitchens and Bathrooms (Client Services), competency must be achieved in thirteen  (13 ) units of competency.

  • eight  (8 ) core units of competency
  • five  (5 ) elective units of competency.

Note: Where prerequisite units apply, these have been listed, and must be considered in the total number of units.


Complete all eight  (8 ) units from this list.

Unit code 

Unit title 



Deliver and monitor a service to customers


Evaluate the nature of design in a specific industry context


Read and interpret work documents


Identify processes in kitchen and bathroom projects


Provide advice on cabinet design features


Organise and communicate information


Participate in environmentally sustainable work practices


Work safely


Select five  (5 ) units from Groups A and B as specified below.

Group A 

Select a minimum of two  (2 ) units from Group A

Unit code 

Unit title 



Provide sales solutions to customers


Process customer complaints


Explore the use of colour


Source and apply information on the history and theory of design


Maintain financial records


Select and apply drawing techniques and media to represent and communicate the concept


Match furnishing styles/materials to customer requirements


Estimate and cost job


Research architectural styles and movements


Identify cabinet construction and installation methods


Interact with computing technology


Apply quality standards


Use sustainable environmental practices


Receive or despatch goods


Recommend home and home improvement products and services


Maintain and order stock


Build relationships with customers

Group B 

Up to three  (3 ) relevant units may be chosen from units not already selected in Group A, or units available in this Training Package or in other endorsed Training Packages and accredited courses. Those units must be aligned at Certificate III level or Certificate IV level (maximum 1 Certificate IV unit).

Units selected from other Training Packages and accredited courses via Group B must be relevant to the qualification outcome and not duplicate units available within this qualification.

If Competitive Manufacturing units are chosen (identified as MSACM in the code), these should only be selected on the basis of work requirements.

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