Qualification details

Version

Comment

3

Deletion of the Security and Risk Management unit as approved by the Industry Reference Committee Release 9.0 of the CPP Property Services Training Package:

• CPPSEC5007A - Assess biometric system.

2

Update superseded imported elective units to current equivalent elective units:

• BSBINN502A to BSBINN502
• BSBMGT617A to BSBMGT617
• BSBMKG609A to BSBMKG609

This version released with CPP07 Version 14.4.

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

• analyse a variety of industry and workplace data
• apply numeracy skills to interpret and apply statistical information
• demonstrate report writing skills to create a project brief, terms of reference or project charter and prepare written reports on project's progress
• establish communication and reporting arrangements
• negotiate with and interview clients
• prepare various complex documents including internal and external reports, checklists, security risk management plans, marketing strategies
• provide and explain information clearly, including policies and procedures
• review and report on operations and performance
• select appropriate methods and adapt communication styles when communicating with clients
• understand relevant legislative requirements, organisational policy requirements, codes and standards
• use effective communication strategies to encourage regular and accurate communication flow and feedback
• use highly developed written communications skills to summarise and explain information
• use language skills to allow for adequate communication with relevant personnel

Teamwork 

• collaboratively develop business planning objectives
• define team members' OHS roles and responsibilities
• establish and maintain OHS participative arrangements
• inform team of changes in policies and procedures that affect their operations or relations with clients
• motivate team to achieve high standard of performance and client service
• provide and arrange coaching and mentoring support
• use interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities
• use leadership skills to gain trust and confidence of clients and colleagues
• work effectively with others

Problem solving 

• apply complex problem solving skills to implement contingency plans, select alternative options for responding to incidents and operational requirements
• apply problem solving skills to analyse entire work environment in area of responsibility in order to identify hazards, assess risks and judge when intervention to control risks is necessary
• calculate revenues and expenditures
• implement remedial action to rectify deviations from operational plans
• modify specific aspects of products, services and their delivery to meet changing client service requirements
• solve complex and non-routine problems
• use analytical skills to identify hazards and assess and control risks

Initiative and enterprise 

• analyse and interpret information to identify and assess client needs, expectations and satisfaction levels
• develop OHS frameworks, and monitor and implement OHS system improvements
• evaluate existing controls and develop options to manage security risks
• identify and analyse project brief according to organisational requirements to determine project requirements
• identify and use systematic review processes and established evaluation methods to assess project processes and outcomes
• identify potential markets and opportunities to promote services
• recommend improvements to security operation procedures and resourcing

Planning and organising 

• coordinate security operations including acquisition and allocation of resources and monitoring of various management systems
• develop review criteria, and review and manage effectiveness of plan implementation
• identify and provide necessary resources to implement OHS systems and record keeping
• identify client service problems and make adjustments to ensure continued service quality
• prepare budgets and activity schedules
• prepare security risk management plans, action plans, marketing plans, business plans, departmental plans, and monitor and adjust operational plans
• research, analyse, investigate and collate information to assess security risks

Self management 

• develop strategies to obtain ongoing feedback to maintain and improve client and workplace relationships
• identify personal limitations in assessing tender requirements and seek assistance as required from relevant people
• identify when expert advice is needed, obtain advice and act on it promptly
• manage time effectively
• participate and influence business networks
• use time management skills to logically sequence project activities

Learning 

• coach and mentor to be a positive influence on others and provide support to colleagues
• develop OHS training and induction programs
• use knowledge of workforce characteristics and how they impact on the design and maintenance of OHS practices

Technology 

• understand capability of project management software
• use computers and technology to access, analyse and organise information according to organisational requirements
• use information technology to prepare documents, research and present information
• use technology skills to maintain databases and source information

Packaging rules 

To achieve this qualification, the candidate must demonstrate competency in:

• 12 units of competency:

• 7 core units
• 5 elective units.

The elective units are chosen as follows:

• 5 elective units listed below
• 2 of the units may be chosen from other Certificate IV, Diploma or Advanced Diploma qualifications in CPP07 or another current Training Package or state accredited course, provided the integrity of the AQF alignment is ensured; they contribute to a valid, industry-supported vocational outcome; and that no more than 1 unit is from a Certificate IV qualification.

Core units 

CPPSEC5001A

Establish and maintain an Occupational Health and Safety system

CPPSEC5002A

Coordinate security operations

CPPSEC5003A

Assess security risk management options

BSBCUS501A

Manage quality customer service

BSBMGT502B

Manage people performance

BSBWOR501A

Manage personal work priorities and professional development

BSBWOR502A

Ensure team effectiveness

Elective units 

CPPSEC5004A

Prepare security risk management plan

CPPSEC5005A

Implement security risk management plan

CPPSEC5006A

Determine strategy for the implementation of biometrics technology

BSBFIM501A

Manage budgets and financial plans

BSBHRM402A

Recruit, select and induct staff

BSBINN502

Build and sustain an innovative work environment

BSBMGT617

Develop and implement a business plan

BSBMKG609

Develop a marketing plan