Qualification details

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication 

• apply literacy skills to:

• assess and use workplace information
• interpret and understand basic legal, financial, procedural and technical requirements
• process workplace documentation
• read and record data

• apply numeracy skills to:

• record and collate accurately
• undertake basic computations

• communicate demonstrating social and cultural sensitivity and respect
• communicate in a clear and concise manner, in written and verbal modes
• draft and present reports
• explain OHS requirements to others and contribute input to drafting of evacuation policy and procedures
• follow procedures, guidelines and instructions as they relate to legal, regulatory and licensing requirements, occupational health and safety (OHS), industry standards and codes of practice, use of force, manufacturers’ specifications and emergency procedures
• interpret non-verbal communication effectively
• prepare and present evidential information suitable for use in legal proceedings
• provide clear instructions, warnings and directions to others in accordance with legislative requirements
• provide feedback to others
• report and record faulty equipment
• report and record routine workplace and regulatory information as well as incidents that cause injury, are dangerous or potentially dangerous, or are emergencies
• tailor communication to needs of the audience
• understand meanings of call signs and codes, phonetic alphabet and security alarm signals
• use interactive communication techniques to elicit and clarify information and manage, negotiate and defuse conflict situations
• use standard commands to control security dogs

Teamwork 

• apply interpersonal skills including cooperation and flexibility
• build and maintain effective professional networks and working relationships with team members
• contribute to team goals
• implement procedures to encourage others’ contributions to OHS management
• lead, supervise, coach and mentor team members and monitor performance
• provide assistance to team members including back-up support as required
• relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
• seek feedback, advice and assistance where appropriate
• understand own and team members’ roles and responsibilities
• work within a team in a range of operational activities

Problem solving 

• constructively resolve conflict situations
• determine appropriate responses to security risk situations
• identify and diagnose equipment faults and data processing errors
• identify hazards, implement risk assessment and control methods, and apply emergency and evacuation procedures
• identify potential and actual security risk situations
• resolve customer service problems
• respond appropriately to situations requiring first aid
• solve routine problems
• use appropriate negotiation techniques and use of force to minimise risk to self and others
• use lawful defensive techniques to protect self and others

Initiative and enterprise 

• adapt security responses to changing circumstances
• adapt service to meet customer requirements
• apply analytical skills
• assess client needs in routine matters
• identify and introduce new ways to improve own performance
• interpret and act upon available information using discretion and judgement
• recommend improvements to policies and procedures

Planning and organising 

• adopt a systematic approach to training security dogs
• allocate and schedule work
• coordinate first aid activities until arrival of medical assistance
• develop work plans to achieve personal and team or organisational deadlines and targets
• estimate required resources
• plan and adhere to OHS requirements
• plan and conduct evacuation of premises
• plan and organise own work
• plan and prepare security assignments and contingencies
• prepare evidence for presentation in legal proceedings
• source, evaluate, organise and store information
• update and maintain records and documentation

Self management 

• maintain expected standards of personal presentation, professional image, ethics and codes of conduct
• maintain own work performance and identify opportunities for professional development
• organise and prioritise own work
• review effectiveness of response and own work practices
• review relevant aspects of work performance against organisational and legislative requirements
• seek feedback and support to improve own work performance
• use personal protective equipment according to OHS guidelines
• use relevant techniques to manage own stress
• use time management skills

Learning 

• arrange and participate in evacuation drills
• identify and provide advice on individuals’ and teams’ OHS training needs
• update skills and knowledge to accommodate changes in:

• client enquiries
• operational activities and procedures
• equipment and operating procedures

Technology 

• operate a range of security and communications equipment
• operate life support equipment as appropriate
• operate, check and handle firearms safely and in accordance with legislative and procedural requirements
• use computers and other information technology to communicate as well as prepare and store documentation and database information

To achieve this qualification, the candidate must demonstrate competency in:

• 14 units of competency:

• 8 core units
• 6 elective units.

The elective units are chosen as follows:

• 6 units from the elective units below listed below
• 2 of the units may be chosen from Certificate II, III or IV qualifications in CPP07 or another current Training Package, provided the integrity of the AQF alignment is ensured, they contribute to a valid, industry-supported vocational outcome and no more than 1 unit is from Certificate II.

Core units 

BSBFLM303C

Contribute to effective workplace relationships

BSBWOR301A

Organise personal work priorities and development

CPPSEC3001A

Maintain workplace safety in the security industry

CPPSEC3002A

Manage conflict through negotiation

CPPSEC3003A

Determine response to security risk situation

CPPSEC3005A

Prepare and present security documentation and reports

CPPSEC3006A

Coordinate a quality security service to customers

CPPSEC3007A

Maintain security of environment

Elective units 

CPPCMN3002A

Develop a traffic management plan

CPPSEC2011A

Control access to and exit from premises

CPPSEC2012A

Monitor and control individual and crowd behaviour

CPPSEC3008A

Control security risk situations using firearms

CPPSEC3009A

Prepare and present evidence in court

CPPSEC3010A

Manage dogs for security functions

CPPSEC3011A

Handle dogs for security patrol

CPPSEC3012A

Store and protect information

CPPSEC3013A

Control persons using empty hand techniques

CPPSEC3014A

Control persons using baton

CPPSEC3015A

Restrain persons using handcuffs

CPPSEC3016A

Defend persons using spray

CPPSEC3017A

Plan and conduct evacuation of premises

CPPSEC3018A

Provide for the safety of persons at risk

CPPSEC3019A

Operate specialised security equipment

CPPSEC3020A

Monitor security from control room

CPPSEC3021A

Maintain and use security database

CPPSEC3023A

Coordinate biometric equipment and systems

CPPSEC3050A

Load and unload cash in transit in an unsecured environment

CPPSEC3051A

Implement cash-in-transit security procedures

CPPSEC3052A

Inspect and test cash-in-transit security equipment

HLTFA311A

Apply first aid