Qualification details

Release  

TP Version  

Comments  

2

ACM10v3

Amended elective packaging rules

Updated equivalent imported units

1

ACM10v1

Initial release

Employability Skill 

Industry /enterprise requirements for this Qualification include :

Communication

• complete standard documentation
• confirm relevant industry and workplace requirements
• provide relevant work-related information to others
• ensure records are accurate and legible
• establish effective working relationships with colleagues
• support team communication practices
• understand personal and team requirements of relevant industry and workplace standards, regulations and policies
• use communication technologies efficiently.

Teamwork

• demonstrate and encourage others in working cooperatively with people of different ages, gender, race or religion
• explain and implement work team reporting requirements
• monitor work team tasks in accordance with regulatory and workplace requirements
• provide support to team members
• undertake appropriate and effective communication with team members.

Problem solving

• evaluate skill requirements of work tasks
• identify risks and implement risk control measures
• implement animal care and management procedures
• monitor and anticipate problems that may arise during workplace operations, including hazards and risks, and take appropriate action to report or solve the problems within scope of responsibilities
• provide problem solving support to team members
• use assertive communication and/or conflict resolution skills to manage situations with clients who are distressed or in conflict with animal welfare or care directions
• use problem solving techniques to determine work requirements.

Initiative and enterprise

• contribute to and promote continuous improvement processes
• identify non-conformances to standards and take appropriate action
• identify, assess and act on existing and potential risks
• monitor and adjust activity in response to operational variations
• rectify problems promptly and appropriately
• seek and provide feedback on procedures and processes.

Planning and organising

• contribute to continuous improvement and planning processes
• determine work requirements in order to complete in appropriate timeframes
• ensure work equipment, materials and tools are ready and available for required tasks
• plan work tasks for self and others as required
• report and assist with implementing contingency plan promptly when incidents occur.

Self-management

• conduct regular housekeeping activities to maintain a clean and hygienic work area
• identify and apply safety procedures, including the use of personal protective equipment
• maintain currency of relevant, work-related information
• manage work load priorities and timelines
• monitor information in work area
• monitor own work against quality standards and identify areas for improvement
• understand own work activities and responsibilities.

Learning

• ask questions to expand own knowledge
• assess competencies in meeting job requirements
• maintain skill and knowledge currency
• participate in meetings to inform work practices
• recognise limits of own expertise and seek skill development if required.

Technology

• use information technology devices as required
• work with technology safely and according to workplace standards.

ACMCAS301A

Work effectively in the companion animal industry

ACMGAS203A

Complete animal care hygiene routines

ACMGAS301A

Maintain and monitor animal health and wellbeing

ACMINF301A

Comply with infection control policies and procedures in animal care work

ACMOHS301A

Contribute to occupational health and safety processes

ACMSUS201A

Participate in environmentally sustainable work practices

ACMCAS302A

Provide advice on companion animal selection and general care

ACMCAS303A

Provide advice on selection and care of aquatic animals

ACMCAS304A

Capture, handle and transport companion animals

ACMCAS305A

Maintain aquascapes and aquatic animals

ACMCAS306A

Provide grooming services for companion animal comfort

ACMCAS307A

Provide companion animal hydro-bathing services

ACMGAS207A

Provide reception services for an animal care facility

ACMGAS302A

Provide enrichment for animals

ACMGAS303A

Plan for and provide nutritional requirements for animals

ACMGAS304A

Carry out simple breeding procedures

ACMSPE301A

Provide basic care of amphibians

ACMSPE302A

Provide basic care of birds

ACMSPE303A

Provide basic care of common native mammals

ACMSPE304A

Provide basic care of dogs

ACMSPE305A

Provide basic care of domestic cats

ACMSPE306A

Provide basic care of marine fish

ACMSPE307A

Provide basic care of freshwater fish

ACMSPE308A

Provide basic care of marine aquatic invertebrates

ACMSPE309A

Provide basic care of terrestrial and freshwater invertebrates

ACMSPE310A

Provide basic care of mammals

ACMSPE311A

Provide basic care of non-venomous reptiles

ACMSPE312A

Provide basic care of rodents and rabbits

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312B

Contribute to team effectiveness

BSBINM301A

Organise workplace information

SIRXCCS201

Apply point-of-sale handling procedures

SIRXFIN201

Balance and secure point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXICT303

Operate retail information technology systems

SIRXINV001A

Perform stock control procedures

SIRXMER303

Coordinate merchandise presentation

SIRXMER004A

Manage merchandise and store presentation