TLIB2090A Use communication systems in a taxicab

Release: 1

TLIB2090A Use communication systems in a taxicab

Modification History

Not Applicable

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to use communication systems in a taxicab. It includes identifying features of the taxicab communication system and operating it effectively; using appropriate communication protocols and communicating with a base; and identifying faulty operation of communication equipment and taking appropriate action. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the use of taxicab communication systems in the taxi industry. Safety checks and equipment tests are performed under limited supervision. This unit involves the application of established communication principles and practice for taxi drivers and the use of local technical and colloquial language and vocabulary in day-to-day communications.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify features of taxi communication system	1.1 The features and functions of the taxi radio system are identified 1.2 The features and functions of the taxi computer dispatch system are identified 1.3 The features and functions of the taxi duress alarm system are identified (if fitted)
2 Operate taxi communication system	2.1 Checks are carried out to confirm communication system is operational in accordance with the manufacturers instructions and workplace procedures 2.2 Communication system is used in a manner consistent with road laws and safe driving practices 2.3 Communication security is maintained in accordance with workplace procedures
3 Use appropriate communication protocols	3.1 Received messages are interpreted and recorded where required in accordance with workplace procedures 3.2 Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users 3.3 Incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements 3.4 Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes 3.5 Appropriate protocols and procedures are followed when using communications systems during emergencies
4 Maintain communication equipment operational status	4.1 Equipment is checked and maintained in working order in accordance with workplace procedures 4.2 Minor faults in the communications systems are promptly identified, diagnosed and repaired or reported in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant codes of practice and legislative requirements including local regulations
Relevant OH&S and environmental procedures and regulations
Workplace procedures and policies for the use of communication systems in a taxicab
Procedures and protocols for the use of communication systems during an emergency
Features of various communication systems
Basic communication techniques including the phonetic alphabet
Basic principles of effective communication
Basic barriers to effective communication and how to overcome them

Required skills:
Communicate effectively with others when using communication systems in a taxicab, including both during transmission and receipt of information
Communicate effectively with multilingual persons or persons with limited ability to speak or understand English
Read and interpret operating instructions, procedures, information and signs relevant to the use of communication systems in a taxicab
Apply relevant codes of practice
Complete documentation related to the use of communication systems in a taxicab
Operate electronic communication equipment to required protocol
Interpret and follow operational instructions and prioritise work
Work collaboratively with others when using communication systems in a taxicab
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Identify, report and/or rectify any problems that may arise when using communication systems in a taxicab in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may occur when using communication systems in a taxicab
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Select and appropriately apply technology, information systems and procedures to complete workplace tasks
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Undertake pre-operational checks for communications systems and equipment
Carry out minor routine maintenance procedures for communications equipment
Plan own work including predicting consequences, identifying improvements and interpreting information from the communication systems to increase opportunities for fares

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: operating a taxicab communication system effectively communicating effectively using communication systems maintaining communication equipment operational status using communication system during emergencies identifying communication system problems or faults and taking appropriate action maintaining workplace records and documentation completing work systematically with the required attention to detail without damage to goods or equipment showing evidence of application of relevant workplace procedures showing evidence of an understanding of relevant regulations and codes showing evidence of an understanding of OH&S regulations and hazard prevention policies and procedures showing evidence of an understanding of workplace procedures and work instructions relating to the use of communication equipment
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace Assessment of this unit must be undertaken on actual taxi radio equipment

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication system may include:	computer dispatch mobile phone, both on person or hands-free vehicle mounted radio security equipment, including duress alarm and camera (if fitted)
Equipment and technology may include:	taxicab taxi meter radio/computer dispatch street directory mobile phone toll tags
Messages are interpreted by:	active listening two-way conversation questioning to obtain information and/or clarify information and understanding routine oral reporting
Communication may involve:	English speaking people people with limited ability to communicate in English people with communication disabilities use of phonetic alphabet
Communication problems may include:	misunderstanding limited ability of others to communicate in English noisy environments or communication channels illegible writing or print use of non-standard vocabulary incorrect assumption that message has been received and or correctly understood not following correct communication protocols and procedures
Workplace procedures may include:	relevant regulations, standards and codes of practice relevant Australian and state/territory OH&S legislation equal opportunity legislation and related policies
Information/documentation may include:	workplace communication procedures, protocols, checklists and instructions manufacturers specifications for communications equipment communication records legislation, regulations and related documentation emergency procedures
Worksite environment may include:	customers depot personnel other drivers managers police and other emergency service personnel

Unit Sector(s)

Not Applicable

Competency Field

Competency Field	B - Equipment Checking and Maintenance