Assessment Requirements for TLIP4001 Develop plans to meet customer and organisation needs

Release: 1

Assessment Requirements for TLIP4001 Develop plans to meet customer and organisation needs

Modification History

Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:
applying relevant legislation and workplace procedures communicating and negotiating effectively with others when developing plans to meet customer and organisation needs completing relevant documentation implementing contingency plans modifying activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of planned schedule reading, interpreting and following relevant instructions, procedures, information and signs reporting and/or rectifying identified problems that may arise, in accordance with regulatory requirements and workplace procedures selecting and appropriately applying technology, information systems and procedures to complete workplace tasks surveying and assessing customer and organisation requirements working collaboratively with others when developing plans to meet customer and organisation needs working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
focus of operation of business planning systems and resources insurance requirements relevant to business operations relevant regulatory and code requirements relevant workplace business management policies and practices, including requirements for maintaining security and confidentiality resource availability including the processing capacity of equipment and software systems for planning activities typical problems that can occur when developing plans to meet customer and organisation needs, and related appropriate action that can be taken workplace protocols and procedures for developing plans to meet customer and organisation needs, including strategic planning, tactical planning and quality improvement of services/operations/products.

Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851