Assessment Requirements for TLIE1003 Participate in basic workplace communication

Release: 2

Assessment Requirements for TLIE1003 Participate in basic workplace communication

Modification History

Release 2. This is the second release of this unit of competency in the TLI Transport and Logistics Training Package: Minor statement changes in Assessment Conditions.
Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: applying relevant legislation and workplace procedures communicating and working effectively with others when completing basic work activities completing relevant documentation modifying communication activities depending on operational contingencies and environments operating electronic communications equipment to required protocol reading, interpreting and following relevant instructions, procedures and information reporting and/or rectifying identified problems in communication promptly, in accordance with workplace procedures responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: basic communication techniques including barriers to effective communication and how to overcome them basic principles of effective communication protocols and procedures for communicating with others using relevant workplace technology relevant procedures and duty of care requirements techniques for communicating effectively with people whose first language is not English techniques for communicating effectively with people whose understanding of English is limited typical communication problems and appropriate action and solutions.

Assessment Conditions

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment. Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment must include access to: a range of relevant exercises, case studies and/or simulations relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Links

Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851