SRXEVT007B Manage spectators at an event or program

Release: 1

SRXEVT007B Manage spectators at an event or program

Modification History

Not applicable.

Unit Descriptor

This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.

This unit deals with the skills and knowledge required to develop and implement a risk management plan and a plan for the admittance, seating and dispersal of crowds of spectators; and develop procedures for managing spectators at an event in an emergency.

This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.

This unit deals with the skills and knowledge required to develop and implement a risk management plan and a plan for the admittance, seating and dispersal of crowds of spectators; and develop procedures for managing spectators at an event in an emergency.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Develop and implement a plan to minimise the risks associated with crowds of spectators at a complex event or program	1.1	Identify legal constraints and requirements in relation to managing spectators at an event or program
1.2	Identify risks associated with crowds of spectators and assess for their impact and planning
1.3	Identify risks associated with the venue and assess for their impact on planning
1.4	Identify the capacities of the venue and facilities and document implications on planning
1.5	Set and document a maximum limit on the number of spectators to be admitted in accordance with identified risks and venue capacities
1.6	Inspect spectator facilities to ensure they comply with legal requirements
1.7	Undertake any necessary work to ensure compliance
1.8	Develop and implement a plan that minimises the identified risks associated with the venue and crowds of spectators, and complies with legal constraints and requirements
2	Develop and implement a plan for the management of crowds of spectators at a complex program	2.1	Estimate the expected number of spectators based on past attendances at events or programs of the same or similar nature
2.2	Identify and document the number and positions of viewing sites, exits, and aisles
2.3	Identify and document the number of people required for managing spectators
2.4	Restrict access to event or program participant and performance areas
2.5	Develop and implement a plan is for the management of the estimated number of spectators
2.6	Ensure the plan complies with the risk management plan for the program
3	Develop procedures for managing spectators in an emergency at a complex event or program	3.1	Maintain safety equipment according to manufacturers' specifications
3.2	Inspect safety equipment regularly to ensure it complies with legal requirements
3.3	Identify and document the safety needs of special populations in an emergency
3.4	Develop and document procedures for managing spectators in an emergency
3.5	Implement practice drills with event or program personnel and record in a log

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered	Assessment must confirm sufficient knowledge of the factors influencing the development of a risk management plan for the management of spectators at an event or program in the work environment Assessment of performance should be over a number of events/programs covering the prescribed number of categories from the Range Statements In particular, assessment must confirm the ability to ensure the risk management plan identifies all the risks associated with the event or program, puts steps in place to minimise the identified risks and complies with all legal and organisational requirements ensure enough personnel are on hand to effectively manage the expected number of spectators ensure personnel, procedures and equipment are in place to effectively deal with an emergency
Interdependent assessment of units	This unit must be assessed after attainment of competency in the following unit(s) SRXRIK002A Manage an organisation's risk SRXEMR002A Coordinate emergency response SRXEVT002B Organise meeting/event and provide on-site meeting/event management services This unit must be assessed in conjunction with the following unit(s) Nil For the purpose of integrated assessment, this unit may be assessed in conjunction with the following unit(s) SRXEVT005B Manage special events
Required knowledge and skills	Required knowledge Comprehensive knowledge of typical event/program management systems Issues and problems relating to overall event/program management Organisation's policy and procedures for the management of events/programs Occupational Health and Safety (OH&S) and risk management procedures for coordination of events/programs Knowledge of typical technical requirements for events/programs Public relations knowledge for servicing of clients/guests/delegate/speakers Occupational Health and Safety (OH&S) legislation Relevant insurances for the staging of an event/program Required skills Organisational skills in terms of event planning Analysis skills to assess risks associated with the staging of events/programs Use of technology and equipment for coordination of events/programs in order to assess systems Referral skills to identify to whom to refer questionable safety aspects of the staging of the event/program Research skills to seek information on the legal requirements associated with the event/program Problem solving skills in order to advise coordinator of the event of the most appropriate course of action in an emergency Literacy skills to clarify information on procedures and systems for the management of events Organisational skills in terms of events/programs planning Use of technology and equipment for coordination of events/programs
Resource implications	Physical resources - assessment of this competency requires access to a real event or program in order to develop and implement a risk management plan Human resources - assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) must be competent in this unit but preferably be competent in the unit at the level above be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework (AQTF) as specified in Standard 7.3 of the Standards for Registered Training Organisations
Consistency in performance	Due to issues such as dealing with different venues with differing layouts, this unit of competency must be assessed over a number of events/programs in order to ensure consistency of performance over the Range Statements and contexts applicable to managing spectators at an event
Context for assessment	This unit of competency must be assessed in the context of a sport or recreation event/program with a range of real clients. For valid and reliable assessment the sport or recreation event/program should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes Where performance is not directly observed and/or is required to be demonstrated over a "period of time" and/or in a "number of locations", any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

KEY COMPETENCIES
Collect, Analyse&Organise Information	Communicate Ideas&Information	Plan&Organise Activities	Work with Others&in Teams	Use Mathematical Ideas&Techniques	Solve Problems	Use Technology
3	3	3	3	2	3	2
These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices. The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task: Use routine approaches Select from routine approaches Establish new approaches Collecting, analysing and organising information - Collecting information on the venue and the event Communicating ideas and information - Briefing staff members on the emergencies procedures to be adopted Planning and organising activities - Planning evacuation routes in the event of an emergency Working with teams and others - Working with venue staff to develop policies Using mathematical ideas and techniques - Estimating anticipated numbers of spectators at an event Solving problems - Dealing with a first aid emergency at a venue Using technology - Using a fire extinguisher in the event of fire at the venue Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.

Range Statement

Range Statements The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency

RANGE STATEMENT	CATEGORIES
Emergency	[four categories] fire earthquake bombing chemical leak or spill riot illegal entry alcohol drugs medical emergency equipment failure stage failure or collapse
Event or program	[two categories] festivals sport events competitions community events functions conferences holiday programs celebrations arts events performances complex event or program long lead time - more than three months large organising team or group - more than three people several events within the overall event of program participant and/or audience origin varied complex organisational structure
Facilities	[two categories] stadiums arenas sports grounds grandstands gymnasiums halls theatres kitchens restaurants bathrooms/dressing rooms swimming pools
Legal requirements	[all categories] fire egress Occupational Health and Safety (OH&S) Risk Management First aid insurances public liability professional indemnity resource management
Management	[all relevant categories] ticketing admission ushering seating crowd control security first aid catering toilet facilities
Procedures	[all categories] crowd control evacuation special populations first aid
Risks	[all categories] includes but not limited to overcrowding crowd stress mob behaviour protection of participants protection of performers traffic flows areas of congestion emergency access of services

Venues	[two categories] outdoor environments open spaces aquatic environments parks streets indoor facilities gymnasiums

Unit Sector(s)

Not applicable.