SIT20509 Certificate II in Holiday Parks and Resorts

Revision Number: 1

SIT20509 Certificate II in Holiday Parks and Resorts

Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a defined range of technical skills. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.

The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision. For example, an individual might be required to:

perform basic office duties such as collating, filing, photocopying or delivering messages

perform general clerical duties such as typing, basic data entry, calculation functions and accounting

take reservations or action as a receptionist and cashier

service and clean accommodation

perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson)

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

This qualification is very flexible and is designed to support a broad range of job roles in holiday parks.

Possible job titles include:

Office assistant

Housekeeping assistant

Junior handyperson

Prerequisite requirements

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY

SIT20509 Certificate II in Holiday Parks and Resorts

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill	Industry/enterprise requirements for this qualification include:
Communication	Communicating with colleagues, supervisors and suppliers in a courteous manner; interacting with customers in a positive way; interpreting verbal and written information on customer requirements or technical work requirements; providing clear and accurate verbal and written information to others.
Teamwork	Working as a team member, taking instructions from others and understanding own role in servicing the needs of the customer; supporting other team members in work activities.
Problem solving	Identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, or others in solving operational details; using predetermined policies and procedures to guide solutions to customer or operational problems.
Initiative and enterprise	Identifying and discussing better ways of doing things.
Planning and organising	Organising day to day work activities; collecting and organising information to assist with work activities coordination of sales and operational activities; using appropriate predetermined policies and procedures to guide work activities.
Self-management	Understanding and complying with the legal responsibilities that applies to own work role; knowing own job role and responsibilities; seeking feedback and guidance from supervisors on success in coordinating activities.
Learning	Knowing the structure of networks within and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues.
Technology	Understanding the operating capability of, selecting and using work technologies; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES To achieve a Certificate II in Holiday Parks and Resorts, 11 units must be completed: all 4 core units 7 elective units: a minimum of 5 elective units must be selected from the list below the remaining 2 elective units may be selected from this or another endorsed Training Package or accredited course. In all cases, electives must be relevant to the job outcome, local industry requirements and the qualification level.

CORE UNITS
SITTHPR301B	Plan and organise daily work
SITXCOM001A	Work with colleagues and customers
SITXOHS001B	Follow health safety and security procedures
Plus
SITHIND001B	Develop and update hospitality industry knowledge
Or
SITTIND001B	Develop and update tourism industry knowledge
Or
SITTIND202B	Develop and update caravan industry knowledge

ELECTIVE UNITS
Accommodation Services
SITHACS001B	Provide accommodation reception services
SITHACS004B	Provide housekeeping services to guests
SITHACS005B	Prepare rooms for guests
Administration
SITXADM001A	Perform office procedures
SITXADM002A	Source and present information
Building and Grounds Maintenance
MEM18001C	Use hand tools
MEM18002B	Use power tools/hand held operations
RIISAM204A	Operate small plant and equipment
SIFBGM001A	Provide general grounds care
SIFBGM002A	Maintain property and structures
SRCAQU001B	Monitor pool water quality
Client and Customer Service
SITXCCS001B	Provide visitor information
SIRXCCS001A	Apply point-of-sale handling procedures
Communication and Teamwork
SITXCOM002A	Work in a socially diverse environment
Computer Operations and ICT Management
BSBITU102A	Develop keyboard skills
BSBITU201A	Produce simple word processed documents
BSBWOR204A	Use business technology
Environmental Sustainability
SITXENV001A	Participate in environmentally sustainable work practices
Finance
SITXFIN001A	Process financial transactions
First Aid
HLTFA301B	Apply first aid
Food and Beverage
SITHFAB009A	Provide responsible service of alcohol
SITHFAB010C	Prepare and serve non-alcoholic beverages
SITHFAB011A	Develop and update food and beverage knowledge
SITHFAB012B	Prepare and serve espresso coffee
Inventory
SITXINV001A	Receive and store stock
Occupational Health and Safety
SITXOHS002A	Follow workplace hygiene procedures
Risk Management and Security
SIRXRSK001A	Minimise theft
Sales
SIRXSLS001A	Sell products and services
SIRXSLS002A	Advise on products and services
Tourism Sales and Operations
SITTTSL001A	Operate an online information system
SITTTSL002A	Access and interpret product information
SITTTSL004A	Source and provide Australian destination information and advice
SITTTSL007B	Receive and process reservations
SITTTSL009B	Process travel-related documentation

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office

BSBITU102A Develop keyboard skills

BSBITU201A Produce simple word processed documents

BSBWOR204A Use business technology

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft

SITHACS001B Provide accommodation reception services

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL004A Source and provide Australian destination information and advice

SITTTSL007B Receive and process reservations

SITTTSL009B Process travel-related documentation

SITXCOM004A Communicate on the telephone

SITXADM001A Perform office procedures

SITXADM002A Source and present information

SITXCCS001B Provide visitor information

SITXCOM002A Work in a socially diverse environment

SITXENV001A Participate in environmentally sustainable work practices

SITXFIN001A Process financial transactions

SITXINV001A Receive and store stock

Housekeeping

HLTFA301B Apply first aid

SITHACS004B Provide housekeeping services to guests

SITHACS005B Prepare rooms for guests

SITHACS006B Clean premises and equipment

SITXCOM002A Work in a socially diverse environment

SITXENV001A Participate in environmentally sustainable work practices

SITXINV001A Receive and store stock

SITXOHS002A Follow workplace hygiene procedures

Grounds Maintenance

HLTFA301B Apply first aid

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204A Operate small plant and equipment

SIFBGM001A Provide general grounds care

SIFBGM002A Maintain property and structures

SITXENV001A Participate in environmentally sustainable work practices

SRCAQU001B Monitor pool water quality

TLIB307C Carry out vehicle servicing and maintenance

Users may select electives from any of the three areas and other training packages to create a multi-skilled outcome.