Assessment Requirements for SITXMGT004 Monitor work operations

Release: 1

Assessment Requirements for SITXMGT004 Monitor work operations

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies:

delays and time difficulties

difficult customer service situations

equipment breakdown or technical failure

financial resources

staffing levels and skill profiles

rostering requirements

staff performance

procedural requirements

product development and marketing

monitor and respond to team-based operational and service issues during the above operation or activity

complete each of the following organisational records for the above operation or activity:

performance reports

staff records.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

work organisation and planning methods appropriate to the industry sector

leadership and management roles and responsibilities in the relevant industry sector

operational functions in the relevant industry sector

procedures and systems to support work operations:

administration

health and safety

human resources

service standards

technology

work practices

concepts of quality assurance and how it is managed and implemented in the workplace

sustainability considerations for frontline operational management:

relationship between operational efficiency and financial sustainability

ways of minimising waste in the relevant work context

social responsibilities of the operation

time management principles and their application to leaders and managers for planning own work and the work of others

principles of effective delegation and delegation techniques in a frontline management context:

clear communication of what is required

gaining commitment

no undue interference

regular reporting

selecting the right person

problem-solving and decision making processes and techniques and their application to typical workplace issues

industrial or legislative issues that affect short-term work organisation appropriate to the industry sector:

relationship of relevant industrial awards to hours and conditions of work

ensuring systems and procedures meet work health and safety requirements.

Assessment Conditions

Skills must be demonstrated in an operational business environment. This can be:

an industry workplace; or

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

organisational documents and templates

a team with whom the individual can interact. This can be:

teams in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694