SITXLAN001 Conduct basic oral communication in a language other than English

Release: 1

SITXLAN001 Conduct basic oral communication in a language other than English

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities, such as welcoming and farewelling customers, providing face-to-face routine customer service and other routine workplace activities.

There is no direct parity with any formal language proficiency ratings or assessment frameworks, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1.

The unit applies to all industry contexts and to individuals working at different levels of responsibility. This could include frontline, supervisory or management personnel.

This unit can be used for the assessment of basic oral proficiency in any language other than English. This unit does not prepare individuals for the role of a translator or interpreter.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Languages other than English

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Initiate communication.	1.1.Identify language needed to conduct basic communication. 1.2.Recognise and observe social and cultural conventions of language speaker.
2. Communicate in a language other than English to support routine workplace activities.	2.1.Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking. 2.2.Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language. 2.3.Use routinely required key words, short phrases and gestures. 2.4.Identify and use appropriate resources and seek assistance from those with suitable language skills. 2.5.Use visual techniques to enhance or replace oral communication.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	locate information to support communication process.
Oral communication skills to:	in a language other than English: support courteous and positive interactions use and understand key words, phrases, short expressions and numbers.

Unit Mapping Information

SITXLAN21__ Conduct basic oral communication in a language other than English

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694