Assessment Requirements for SITXHRM003 Lead and manage people

Release: 1

Assessment Requirements for SITXHRM003 Lead and manage people

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

monitor individual or team performance demonstrating at least four of the following leadership and management roles:

decision making

delegation of tasks

information provision

provision of feedback

motivation through recognition and rewards

planning and organising

seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:

allocation or performance of work

effectiveness of communication within team, between other teams or within organisation

efficiency or deficiency in workplace practices.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

roles of and functions performed by supervisors and managers:

decision making

delegating tasks

monitoring staff

planning and organising

providing information:

organisation performance

changes in organisational policies

marketing information and targets

overall organisational objectives

plans for new equipment

rationale for management decisions

technology updates

training developments

expectations, roles and responsibilities of team members:

adhering to policies and procedures

cooperative and open communication

nature and scope of work

relationships with others in the workplace and interdependent areas of activity

reporting requirements

considerations in the individual development of staff:

change in job responsibilities

external training and professional development

formal promotion

internal training and professional development

opportunity for greater autonomy or responsibility

features of different leadership styles

features of open and supportive communication

characteristics of effective leadership

principles of teamwork and:

characteristics of effective teams

roles and attributes of team members

organisation of teams

potential team problems

benefits of effective teamwork

role and theories of motivation as they apply to the management of individuals and teams

the role of group dynamics in successful team management

forms of recognition and reward applicable to leading staff:

acknowledging individual good performance to the whole team

incentive initiatives

informal acknowledgement

presenting awards

written reports to management

types of organisational plans and planning processes.

Assessment Conditions

Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity for which a team is managed. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

a team whose overall performance is the responsibility of the individual; this can be:

those in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694