Assessment Requirements for SITXCOM006 Source and present information

Release: 1

Assessment Requirements for SITXCOM006 Source and present information

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

find and review current information on at least three of the following topics:

availability of products or services

customer service research, including feedback from customers about a particular product or service

features of the local area or environment in which the organisation operates

features of products or services supplied by the organisation

product supplier information

new workplace systems or equipment

product and service styles that would meet different customer and market requirements

present the above information in a logical, well organised and professional manner within designated timeframes.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of information sources available and how to access them

organisational guidelines on methods of presenting information:

verbal

written

diagrammatic

group discussion

multimedia

importance of presenting information in a logical sequence and at an appropriate depth

alternative presentation formats for special needs groups.

Assessment Conditions

Skills must be demonstrated in:

an industry workplace; or

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

current information and communications technology

sources of information:

customer feedback

general and trade media

industry associations

industry marketing or research bodies

lectures and presentations

other colleagues and personnel

product suppliers

trade shows and exhibitions.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694