Assessment Requirements for SITTTSL004 Provide advice on Australian destinations

Release: 1

Assessment Requirements for SITTTSL004 Provide advice on Australian destinations

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of one or more tourism destinations within Australia

obtain above information by accessing at least three different information sources from the following list:

computerised reservations systems (CRS)

destination and product libraries

global distribution systems (GDS)

internet or intranet

organisation-designed information systems

principal or supplier information

regional tourism office information systems

social media websites

state and federal government tourism authority information systems

ensure information provided is current, relevant and accurate

complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

formal and informal research methods:

accessing and reading promotional information:

travel guide books

product brochures

product updates

accessing the internet and intranet

attending professional development activities:

product launches

promotional seminars

trade shows

workshops

conferences

familiarisations

contact with other organisations:

suppliers

principals

tourist information offices

formal study

informal discussions with colleagues and customers

liaising with trade and general media

personal on-site observation or exploration

reading or listening to trade and general references

watching television, videos or films

sources of information on regions and destinations and types of product offered

sources of information on current health and safety issues for the destination:

health advisory notices issued by the federal and state or territory government health departments

safety advisory information issued by federal and local police authorities and emergency service authorities

specific industry sector and organisation:

appropriate breadth of Australian destination knowledge, which must include coverage of all Australian States and Territories, and the major regions and destinations therein

features of Australian destinations:

areas of environmental, social or cultural significance or sensitivity

cultural elements

facilities for customers with special needs

local customs

local economy

local facilities, banking and public facility information

major cities, towns and tourist areas and precincts

major gateways for and transport networks within the region and destination

major man-made tourist attractions

special features of the host community

special regional features

each of the destinations of interest to the customers specified in the performance evidence:

key information on geographical features of the destination:

destination location

climate and seasonal factors of the destination and the region

major geographic features of the destination and its region

key information on cultural and related features of the destination:

areas of environmental, social or cultural significance or sensitivity

major cities, towns and tourist areas and precincts

major man-made tourist attractions

major gateways for and transport networks within the destination and its region

basic aspects of the history and culture of the host community and, cultural mix

formats and inclusions used to present information to customers, and styles that cater for those with special needs

different methods for storing destination information:

computerised databases

files and notes for specific styles of customer group, touring routes or locations, and particular destinations.

Assessment Conditions

Skills must be demonstrated in a tourism, travel, hospitality or events environment where destination information is provided to customers. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, printers and information programs currently used by the tourism, travel hospitality or event industries to store destination information

current destination and general product information found in sales kits, brochures, product manuals, destination marketing organisation information kits, electronic information sources and information databases

internet and email

telephone

generic computer software and applications:

computer operating systems

databases

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694