Assessment Requirements for SITTGDE015 Provide arrival and departure assistance

Release: 1

Assessment Requirements for SITTGDE015 Provide arrival and departure assistance

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

coordinate and provide assistance to customers for at least three arrivals and three departures in a transport terminal

provide local arrival and departure information to above customers on each of the following where required:

accommodation facilities

accommodation check-in procedures

forthcoming tour arrangements

local destination information

local time and weather forecast

money exchange rates and available facilities

tipping

transfer procedures

welcome and introduction

follow correct procedures at accommodation venues to assist above customers with check-ins and check-outs.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

procedures for arrivals:

identification techniques used within transport terminals

baggage collection procedures

lost baggage procedures

procedures for departures:

duty free requirements

group check-in

oversize or excess luggage check-in

tax refund procedures

types of transport terminals:

air charter facilities

airports

bus and coach terminals

shipping ports or cruise terminals

train stations

main arrival and departure points and passenger facilities available in transport terminals within the local area

accommodation check-in and check-out procedures

formats for standard customer travel documentation and terminology used in:

accommodation and transfer vouchers

operational documentation

rail, air, cruise and coach tickets

use of 24-hour clock

legal obligations of tour operators and guides when providing arrival and departure assistance:

public liability

specific tour related relevant information

duty of care

safety issues when providing arrival and departure assistance at transport terminals and accommodation venues relating to:

baggage as trip hazards

parking of transfer vehicles

safe loading and unloading of baggage and passengers from vehicles

safe movement of people, traffic, parking and crowd control

security requirements for:

customers’ personal security

storage of luggage

transfer vehicles.

Assessment Conditions

Skills must be demonstrated in an operational transport terminal. This can be:

an industry workplace; or

a simulated industry environment, set up for the purposes of assessment.

Assessment must ensure access to:

transport for conducting transfers

accommodation venues

customer and operational arrival and departure information

customer groups of a size and nature that reflect the commercial environment in which the guide operates

tourism industry operators with whom the individual can interact; these can be:

those involved in performing check-in and check-out duties at an accommodation facility, who interact with the individual during the assessment process; or

individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context

customers for whom the individual can act as guide; these can be:

those participating in a tour or activity requiring arrival or departure assistance, who interact with the individual during the assessment process; or

individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694