Assessment Requirements for SITHGAM022 Provide responsible gambling services

Release: 1

Assessment Requirements for SITHGAM022 Provide responsible gambling services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify appropriate organisational processes in response to each of the following gambling related situations:

customer request for self-exclusion or assistance

customer request for counselling services

venue exclusion of self-identified problem gambler

dealing with disputes or complaints

refusal of credit

under-age gambling

follow organisational policies and procedures for implementing the following responsible gambling practices on at least one occasion:

provision and appropriate placement of signage, advertising and promotional materials and activities

use of strategies to indicate the passage of time

use of strategies that encourage breaks in play.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current state/territory and national legislation and industry and organisational policies and procedures in regard to responsible provision of gambling services

signs and impacts of harm from gambling:

bills that cannot be paid by the player due to excessive gambling

borrowing money to gamble

changes in sleeping or eating habits due to gambling

committing illegal acts to finance gambling

considering self-harm as a result of gambling

feelings of remorse after gambling

gambling more money than the player can afford

gambling that makes the home life of the player unhappy

gambling to escape worry or personal problems

trying to win back gambling losses

public interest reasons for implementing responsible service of gambling practices:

government and community concerns with problem gambling

economic costs of problem gambling

principles of harm minimisation and strategies to reduce the harm associated with gambling:

containing gambling-related signage to inside the venue

positioning clocks with the correct time in visible locations in gaming machine areas

not publishing gaming machine advertising

not locating automatic teller machine (ATM) in gaming areas

ensuring that ATM facilities do not allow cash withdrawals from credit accounts

key requirements of responsible gaming services as detailed in:

house policies

industry and organisational codes of practice

state and territory gaming legislation and regulations

state and territory licensing authority regulations and policies

organisational responsible gambling service procedures for:

displaying appropriate gambling-related signage:

available gambling counselling services, self-exclusion programs and contact cards

chances of winning and probability

gaming machine notices regarding gambling warning

house policy and industry code of conduct for responsible gambling services

self exclusion and exclusion provisions

venue code of conduct

maintaining confidentiality and privacy requirements

maintaining records of gambling related incidents and associated staff action

self exclusion and exclusion:

customer requesting to be barred from gaming or to have access limited

third party exclusion

venue exclusion

response to attempts to breach exclusion

procedures for self-exclusion:

referral to colleague, supervisor or manager, according to scope of responsibility

referral to counsellors and support services

initiating exclusion processes when requested by customer

role of individual staff members, supervisors and managers in providing responsible gambling services

ramifications for an organisation and an individual of non-compliance with responsible gaming requirements

available counselling services and referral procedures.

Assessment Conditions

Skills must be demonstrated in an operational gaming environment. This can be:

an industry workplace; or

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

facility where industry-realistic gambling activities occur

current regulatory documents, legislative publications and codes of conduct outlining responsible gambling requirements distributed by key state and territory gambling licensing agencies

industry and organisational codes of conduct, policies, procedures, information, signage and brochures relating to responsible gambling services

industry-realistic range of customers involved in gambling activities; these can be:

customers in an industry workplace who are participating in gambling activities; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694