Assessment Requirements for SITHGAM015 Attend casino gaming machines

Release: 1

Assessment Requirements for SITHGAM015 Attend casino gaming machines

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate ability to maintain multiple gaming machines in line with regulatory, industry and organisational responsible gaming requirements over a minimum of two service periods, and:

provide advice on gaming machine use to at least six different customers

make payouts on at least six transactions or activities

demonstrate ability to carry out each of the basic machine security checks and minor repairs listed in the knowledge evidence with minimum disruption to players

demonstrate procedures to note and report unusual practices and behaviours of customers according to organisational procedures.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

range of gaming activities offered by the organisation:

basic player rules and conditions

procedures for collecting payments and winnings

win rates and returns to players

promotions and offers

key requirements of relevant state and territory legislation and relevant codes of practice:

general requirement for responsible provision of gambling services

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers, manufacturers and sales personnel

penalties for non-compliance

types, parts and basic functions of gaming machines:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

unusual practices and behaviours of customers:

false claims to machine credit

magnets on side of machine

syndicate play

gambling on behalf of others

placing loyalty cards in machine to earn points from other people playing

aggression towards machines

collecting residual credit

searching for unclaimed funds

types of payouts:

voucher or ticket

situations where payouts should be refused:

illegal credit

machine malfunctions

player ineligibility

basic machine security checks:

machine door is closed

monitor is in tact

machine is active

drop door is secure

procedures for simple machine repairs:

replacing consumables

resolving:

frozen screens

hardware faults

organisational security and safety requirements and procedures for gaming machines and the gaming area.

Assessment Conditions

Skills must be demonstrated in an operational casino gaming environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to a fully equipped gaming venue, with:

equipment required to attend gaming machines:

Dacom card

evacuation card

handpay book

machine keys

machine service record card

gaming machines, which include:

linked machines

linked progressive jackpot systems

multi-terminal gaming machines

poker machines

progressive or stand-alone machines

stand-alone games

gaming machine maintenance tools and cleaning materials

ticket redemption terminals or cash distribution facility

gaming machine customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694