Assessment Requirements for SITHGAM014 Manage gaming activities

Release: 1

Assessment Requirements for SITHGAM014 Manage gaming activities

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

research and develop a plan for a gaming venue, featuring at least three of the gaming activities listed in the knowledge evidence and taking into account:

customer needs and business objectives

available products and technologies

promotional strategies

compliance with gaming legislation and regulation, and work health and safety requirements

venue design and layout (where venue is a physical amenity)

organisational policies and procedures

resource requirements including staffing

security policies and procedures

reporting processes and procedures.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current gaming environment, trends and market in which the gaming organisation operates

factors to consider when determining a business or customer’s needs with regard to a gaming venue:

budget

demographics of potential customers

legislative requirements

player loyalty

responsible gaming

themes

variety of gaming systems:

cashcades

central monitoring

communication

data retrieval and promotion systems

linked progressive jackpot systems:

random jackpots

combination specific jackpots

membership reward systems

gaming activities:

electronic gaming machines

internet gaming

Keno

linked progressive jackpot systems

multi-terminal gaming machines (MTGMs)

sports betting

Totalisator Agency Board (TAB)

factors to consider when designing a gaming facility:

customer considerations:

accessibility

gaming preferences

player comfort

decor

furniture, equipment and fittings

legislative requirements

noise levels

theming

traffic and work flow

information and signage on gaming activities and responsible gambling:

available games and game rules

available problem gambling support services

complaints resolution processes

self-exclusion and exclusion provisions

hours of gambling services

policy and mission statement on responsible gambling

information on odds, win rates or return rates to player

venue code of conduct

common promotional activities for gaming venues:

cross-promotional activities with other operational areas

member reward systems

player reward systems

promotional events

sources of information for, and key features of, current gaming products, technology and systems

gaming psychology in relation to developing, promoting and managing gaming activities

duty of care ethics of gaming related to the operation of a gaming venue

typical gaming reporting formats and procedures

gaming and probability theory as it relates to the operation of a gaming venue

purpose and requirements of:

current federal, and state or territory legislation, regulations and compliance requirements relating to gaming

relevant codes of conduct in relation to gaming, betting and responsible conduct of gambling

roles and requirements of other authorities in relation to gaming

security policies and procedures relevant to gaming activities:

cash control

closed-circuit television monitoring

investigating discrepancies in reports and accounts

key access and control systems

security clearance procedures, security checks of staff and players

specialist security activities

taxation structures for gaming activities.

Assessment Conditions

Skills must be demonstrated in an operational gaming environment for which the individual can plan and develop gaming facilities, systems and promotional initiatives. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

a real or simulated gaming business with associated organisational budget for gaming activities

physical and human resources required to establish a gaming venue

suppliers and promoters of gaming products with whom the individual can interact; these can be:

in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694