Assessment Requirements for SITHACS006 Provide valet service

Release: 1

Assessment Requirements for SITHACS006 Provide valet service

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to requests from at least six different clients for each of the following:

organisation of bookings or arrangements for services

provision of recommendations for accessing services listed in the knowledge evidence

parking or retrieval of a vehicle

care and maintenance of client property

demonstrate the following professional valet services and standards:

effective communication to determine guest needs

organisational personal hygiene, presentation and grooming requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques for building rapport and establishing client needs and preferences

current expectations of valet or butler service in the Australian hospitality industry:

scope of valet or butler services

organisations that offer valet or butler services

services provided by valets or butlers:

restaurant or theatre bookings

room service

special function arrangements

travel or tour arrangements

provision of recommendations for accessing services:

hairdressing

medical

legal

shopping

parking or retrieval of a vehicle

care and maintenance of client property:

living environment

luggage

clothing

etiquette, protocols and standards for professional valets:

confidentiality and privacy

grooming and personal hygiene

dealing with VIP guests

packing and unpacking techniques for clothing and other personal items

sewing techniques for minor clothing repairs

shoe cleaning methods and cleaning agents for different shoe materials.

Assessment Conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

laundering equipment:

hangers

irons

ironing boards

cleaning agents and chemicals:

deodorisers

disinfectants

shoe cleaning supplies

spot cleaning agents

clothing and other personal items:

coats

jackets

shirts

skirts

shoes

trousers

personal protective clothing:

aprons

gloves

sewing equipment:

needle

threads of varying colours

shoes requiring cleaning

clothing requiring cleaning or minor repairs

guests with whom the individual can interact; these can be:

guests in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694