SIT50216 Diploma of Holiday Park and Resort Management

Release 2

SIT50216 Diploma of Holiday Park and Resort Management

Modification History

Release 2	Release 2 Supersedes and is equivalent to SIT50216 Diploma of Holiday Park and Resort Management release 1. Minor change to update First Aid units of competency.

Qualification Description

This qualification reflects the role of individuals who use a broad range of managerial skills and sound knowledge of industry operations to coordinate holiday park and resort operations which may include marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work as a business manager or owner-operator of a holiday park or resort.

Possible job titles include:

manager

operations manager

park manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:

EITHER

Be formally assessed through a training program or recognition process against one of the unit clusters below.

OR

Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters below.

The unit clusters for different pathways are:

Front office pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
SITHACS008	Provide accommodation reception services
SITTIND002	Source and use information on the holiday park and resort industry
SITTTSL007	Process reservations
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS001	Participate in safe work practices
SITXWHS002	Identify hazards, assess and control safety risks
Grounds maintenance pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
RIISAM204D	Operate small plant and equipment
SIFCBGM001	Provide general grounds care
SIFCBGM002	Maintain property and structures
SITTIND002	Source and use information on the holiday park and resort industry
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS001	Participate in safe work practices
SITXWHS002	Identify hazards, assess and control safety risks
Housekeeping pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
SITHACS001	Clean premises and equipment
SITHACS002	Provide housekeeping services to guests
SITHACS003	Prepare rooms for guests
SITTIND002	Source and use information on the holiday park and resort industry
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS001	Participate in safe work practices
SITXWHS002	Identify hazards, assess and control safety risks

Packaging Rules

17 units must be completed:

10 core units

7 elective units, consisting of:

4 units from the list below

3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
BSBWRT401	Write complex documents
SITXCCS008	Develop and manage quality customer service practices
SITXCOM005	Manage conflict
SITXFIN002	Interpret financial information
SITXFIN003	Manage finances within a budget
SITXFIN004	Prepare and monitor budgets
SITXHRM003	Lead and manage people
SITXMGT001	Monitor work operations
SITXMGT002	Establish and conduct business relationships
SITXWHS003	Implement and monitor work health and safety practices
Elective units
Accommodation Services - Front Office
SITTTSL005	Sell tourism products and services
SITTTSL006	Prepare quotations
SITTTSL009	Process travel-related documentation
SITTTSL010	Use a computerised reservations or operations system
Administration and Communication
BSBADM502	Manage meetings
BSBCMM401	Make a presentation
SITXCOM004	Address protocol requirements
SITXMPR008	Prepare and present proposals
Building and Grounds Maintenance
SIFCBGM007	Evaluate building and grounds maintenance and development needs
SIFCBGM008	Coordinate building and grounds maintenance and development
SISCAQU001	Test pool water quality
SISCAQU003	Maintain aquatic facility plant and equipment
SISCAQU004	Develop and implement pool water maintenance procedures
SISCAQU014	Operate self-contained breathing apparatus in an aquatic facility
Computer Operations and ICT Management
BSBITU301	Create and use databases
BSBITU302	Create electronic presentations
BSBITU306	Design and produce business documents
BSBITU402	Develop and use complex spreadsheets
Crisis Management
SITXCRI001	Respond to a customer in crisis
SITXCRI002	Manage a business continuity crisis
E-Business
BSBEBU501	Investigate and design e-business solutions
BSBEBU502	Implement e-business solutions
SITXEBS002	Develop, implement and monitor the use of social media in a business
SITXEBS003	Build and launch a small business website
Environmental Sustainability
BSBSUS501	Develop workplace policy and procedures for sustainability
Finance
BSBFIA303	Process accounts payable and receivable
BSBFIA401	Prepare financial reports
First Aid
HLTAID011	Provide first aid
Franchising
BSBFRA401	Manage compliance with franchisee obligations and legislative requirements
BSBFRA402	Establish a franchise
BSBFRA403	Manage relationship with franchisor
BSBFRA502	Manage a franchise operation
Governance and Legal Compliance
BSBSMB401	Establish legal and risk management requirements of small business
SITXGLC001	Research and comply with regulatory requirements
Human Resource Management
BSBDIV501	Manage diversity in the workplace
BSBHRM604	Manage employee relations
SITXHRM002	Roster staff
SITXHRM004	Recruit, select and induct staff
SITXHRM006	Monitor staff performance
Inventory
SITXINV003	Purchase goods
SITXINV004	Control stock
Management and Leadership
BSBMGT517	Manage operational plan
BSBMGT617	Develop and implement a business plan
BSBRSK501	Manage risk
BSBSMB404	Undertake small business planning
SITXMGT003	Manage projects
Marketing and Public Relations
BSBMKG401	Profile the market
BSBMKG412	Conduct e-marketing communications
BSBMKG510	Plan e-marketing communications
BSBSMB403	Market the small business
SITXMPR001	Coordinate production of brochures and marketing materials
SITXMPR002	Create a promotional display or stand
SITXMPR003	Plan and implement sales activities
SITXMPR004	Coordinate marketing activities
SITXMPR005	Participate in cooperative online marketing initiatives
SITXMPR007	Develop and implement marketing strategies
Planning and Product Development
SITTPPD001	Package tourism products
SITTPPD003	Coordinate and operate sustainable tourism activities
SITTPPD004	Develop in-house recreational activities
SITTPPD007	Research and analyse tourism data

Qualification Mapping Information

SIT50412 Diploma of Holiday Parks and Resorts

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694