SIT40316 Certificate IV in Holiday Parks and Resorts

Release 2

SIT40316 Certificate IV in Holiday Parks and Resorts

Modification History

Release 2	Release 2 Supersedes and is equivalent to SIT40316- Certificate IV in Holiday Parks and Resorts release 1. Minor change to update First Aid units of competency.

Qualification Description

This qualification reflects the role of skilled operators who use a broad range of skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in holiday parks and resorts. They may be a specialist in front office, housekeeping or grounds maintenance, or be multi-skilled across different operational areas.

Possible job titles include:

assistant manager

front office supervisor

grounds and maintenance supervisor

operations supervisor.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:

EITHER

Be formally assessed through a training program or recognition process against one of the unit clusters below.

OR

Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters.

The unit clusters for different pathways are:

Front office pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
SITHACS008	Provide accommodation reception services
SITTIND002	Source and use information on the holiday park and resort industry
SITTTSL007	Process reservations
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS002	Identify hazards, assess and control safety risks
Grounds maintenance pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
RIISAM204D	Operate small plant and equipment
SIFCBGM001	Provide general grounds care
SIFCBGM002	Maintain property and structures
SITTIND002	Source and use information on the holiday park and resort industry
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS002	Identify hazards, assess and control safety risks
Housekeeping pathway
BSBSUS201	Participate in environmentally sustainable work practices
BSBWOR202	Organise and complete daily work activities
SITHACS001	Clean premises and equipment
SITHACS002	Provide housekeeping services to guests
SITHACS003	Prepare rooms for guests
SITTIND002	Source and use information on the holiday park and resort industry
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS002	Identify hazards, assess and control safety risks

Packaging Rules

10 units must be completed:

6 core units

4 elective units, consisting of:

2 units from the list below

2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SITXCOM005	Manage conflict
SITXFIN002	Interpret financial information
SITXHRM001	Coach others in job skills
SITXHRM003	Lead and manage people
SITXMGT001	Monitor work operations
SITXWHS003	Implement and monitor work health and safety practices
Elective units
Accommodation Services - Front Office
SITTTSL005	Sell tourism products and services
SITTTSL006	Prepare quotations
SITTTSL009	Process travel-related documentation
SITTTSL010	Use a computerised reservations or operations system
Building and Grounds Maintenance, and Facility Operations
SIFCBGM007	Evaluate building and grounds maintenance and development needs
SIFCBGM008	Coordinate building and grounds maintenance and development
SISCAQU001	Test pool water quality
SISCAQU003	Maintain aquatic facility plant and equipment
SISCAQU004	Develop and implement pool water maintenance procedures
SISCAQU014	Operate self-contained breathing apparatus in an aquatic facility
SITTVAF004	Tow and site recreational vehicles
SITTVAF005	Fill LPG gas cylinders
TLIB2003	Carry out vehicle servicing and maintenance
Client and Customer Service, and Crisis Management
SITXCCS004	Provide lost and found services
SITXCCS007	Enhance customer service experiences
SITXCRI001	Respond to a customer in crisis
Communication and Teamwork
BSBCMM401	Make a presentation
BSBWRT401	Write complex documents
SITXCOM004	Address protocol requirements
Computer Operations and ICT Management
BSBITU301	Create and use databases
BSBITU302	Create electronic presentations
BSBITU306	Design and produce business documents
BSBITU402	Develop and use complex spreadsheets
E-Business
SITXEBS001	Use social media in a business
Environmental Sustainability
BSBSUS401	Implement and monitor environmentally sustainable work practices
Finance
BSBFIA401	Prepare financial reports
SITXFIN001	Process financial transactions
SITXFIN003	Manage finances within a budget
First Aid
HLTAID011	Provide first aid
Human Resource Management
SITXHRM002	Roster staff
Inventory
SITXINV003	Purchase goods
SITXINV004	Control stock
Marketing and Public Relations
BSBMKG412	Conduct e-marketing communications
SITXMPR001	Coordinate production of brochures and marketing materials
SITXMPR004	Coordinate marketing activities
Planning and Product Development
SITTPPD004	Develop in-house recreational activities

Qualification Mapping Information

SIT40812 Certificate IV in Holiday Parks and Resorts

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694