SIT30216 Certificate III in Travel

Release 1

SIT30216 Certificate III in Travel

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.

Work could be undertaken in an office, shopfront, or online or mobile environment.

Possible job titles include:

call centre sales agent

corporate consultant

cruise consultant

customer service agent

domestic travel consultant

incentive coordinator

international travel consultant

mobile travel consultant

online travel consultant

reservations sales agent

wholesale consultant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

17 units must be completed:

14 core units

3 elective units, consisting of:

1 unit from the list below

2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SITTIND001	Source and use information on the tourism and travel industry
SITTTSL002	Access and interpret product information
SITTTSL003	Provide advice on international destinations
SITTTSL004	Provide advice on Australian destinations
SITTTSL005	Sell tourism products and services
SITTTSL006	Prepare quotations
SITTTSL008	Book supplier products and services
SITTTSL009	Process travel-related documentation
SITTTSL010	Use a computerised reservations or operations system
SITTTSL012	Construct normal international airfares
SITTTSL013	Construct promotional international airfares
SITXCCS006	Provide service to customers
SITXCOM002	Show social and cultural sensitivity
SITXWHS001	Participate in safe work practices
Elective units
Communication and Teamwork
BSBREL402	Build client relationships and business networks
BSBWOR203	Work effectively with others
Computer Operations and ICT Management
BSBITU202	Create and use spreadsheets
BSBITU301	Create and use databases
BSBITU306	Design and produce business documents
BSBWOR204	Use business technology
E-Business
SITXEBS001	Use social media in a business
Environmental Sustainability
BSBSUS201	Participate in environmentally sustainable work practices
Finance
BSBFIA301	Maintain financial records
SITXFIN001	Process financial transactions
Human Resource Management
SITXHRM001	Coach others in job skills
Languages other than English
SITXLAN001	Conduct basic oral communication in a language other than English
SITXLAN002	Conduct routine oral communication in a language other than English
Tourism Sales and Operations
SITTTSL007	Process reservations
SITTTSL011	Source airfares for domestic flights
SITTTSL014	Construct advanced international airfares
SITTTSL015	Administer billing and settlement plans
SITTTSL016	Provide specialist advice on cruises
Work Health and Safety
SITXWHS002	Identify hazards, assess and control safety risks

Qualification Mapping Information

SIT31312 Certificate III in Travel

Links

Companion Volume Implementation Guide: - http://www.serviceskills.com.au/resources