SIR20112 Certificate II in Community Pharmacy

Release: 2

SIR20112 Certificate II in Community Pharmacy

Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Release	Comments
Release 2	Editorial updates.
First Release	SIR20112 replaces SIR20107 Certificate II in Community Pharmacy as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased to 18 units. The number of core units has decreased from 19 to 10. The number of elective units has increased from 3 to 8.

Description

This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate.

Work could be undertaken in a variety of community pharmacy settings.

Job roles

Individuals with this qualification are able to perform roles, such as:

responding to and advising customers on general retail products

accepting prescriptions

applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers

referring customers to more senior pharmacy assistants or a pharmacist

operating within the legislative framework, regulation and protocols that apply to community pharmacy

operating a point of sale area

maintaining stock levels and displays

organising and maintaining work areas

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway. The Certificate II in Community Pharmacy is suitable for VET in Schools delivery.

Pathways into the qualification

People may enter this qualification with limited or no vocational experience and without a lower level qualification.

Pathways from the qualification

After achieving this qualification, people may progress to a Certificate III in Community Pharmacy or to Certificate III qualifications other service industry fields.

Licensing/Regulatory Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Use questioning and active listening skills to establish customer requirements, answer questions and provide information on the location of pharmacy product or service areas. Refer requests for product advice to a more senior team member or a pharmacist. Regularly carry out verbal instructions from other team members and supervisors. Interpret simple workplace documents, complete simple written workplace forms and share work related information with other team members.
Teamwork	Work collaboratively with other team members, supporting the team, respecting and understanding others’ views and giving and receiving feedback in the context of a pharmacy customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.
Problem-solving	Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures.
Initiative and enterprise	Look for opportunities to do things better and suggest ideas to supervisors and other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements in the pharmacy. Take positive action to report hazards or risks to supervisors.
Planning and organising	Plan and carry out simple front of pharmacy tasks to timelines and priorities that are set by a supervisor.
Self-management	Understand and follow pharmacy regarding work availability, rosters and work duties. Work within the pharmacy culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction.
Learning	Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.
Technology	Use of computer based point-of-sale systems in the context of available equipment and pharmacy procedures. Recognise and report faulty equipment and follow pharmacy occupational health and safety procedures.

Packaging Rules

18 units must be completed:

10 core units

8 elective units:

4 units must be selected from Group A – Pharmacy Product Knowledge

the remaining 4 units may be selected from:

Group B – General Elective Units, or

SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 2 or 3 in the parent Training Package.

In all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units
HLTIN301C	Comply with infection control policies and procedures
SIRCIND201	Operate in a community pharmacy framework
SIRCHCS201	Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
SIRXCCS201	Apply point-of-sale handling procedures
SIRXCLM101	Organise and maintain work areas
SIRXCOM101	Communicate in the workplace to support team and customer outcomes
SIRXIND101	Work effectively in a customer service environment
SIRXMER201	Merchandise products
SIRXRSK201	Minimise loss
SIRXWHS101	Apply safe work practices
Elective Group A – Pharmacy Product Knowledge
SIRCPPK201	Assist customers seeking commonly requested vitamins, minerals and supplements
SIRCPPK202	Assist customers seeking eye and ear products
SIRCPPK203	Assist customers seeking first aid and wound care products
SIRCPPK204	Assist customers seeking oral care products
SIRCPPK205	Assist customers seeking to relieve cough and cold symptoms
SIRCPPK206	Assist customers seeking to relieve skin and fungal conditions
SIRCPPK207	Supply medical devices
SIRXRPK002A	Recommend hair, beauty and cosmetic products and services
Elective Group B – General Elective units
Client and Customer Service
SIRXCCS202	Interact with customers
Computer Operations and ICT Management
SIRXICT001	Operate retail technology
Finance
SIRXFIN201	Balance and secure point of sale terminal
Inventory
SIRXINV001A	Perform stock control procedures
Pharmacy Product Knowledge
SIRCPPK201	Assist customers seeking commonly requested vitamins, minerals and supplements
SIRCPPK202	Assist customers seeking eye and ear products
SIRCPPK203	Assist customers seeking first aid and wound care products
SIRCPPK204	Assist customers seeking oral care products
SIRCPPK205	Assist customers seeking to relieve cough and cold symptoms
SIRCPPK206	Assist customers seeking to relieve skin and fungal conditions
SIRCPPK207	Supply medical devices
SIRXRPK002A	Recommend hair, beauty and cosmetic products and services
Retail Make-Up and Skin Care
SIBBFAS201A	Demonstrate retail skin care products
SIBXFAS201A	Design and apply make-up
Sales
SIRXSLS201	Sell products and services
Skin Services
SIBBSKS201A	Pierce ears
Sustainability
BSBSUS201A	Participate in environmentally sustainable work practices
Industry
SIRCIND202	Plan a career in community pharmacy