Assessment Requirements for SIRXTAD002 Develop the retail frontline

Release: 1

Assessment Requirements for SIRXTAD002 Develop the retail frontline

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

compare current skill level, against organisational performance standards, to identify and confirm the training requirements of:

one team member

one team

for the above training requirements create a development plan that covers:

training objectives

an action plan

modes of training and training delivery

review development of team members to evaluate effectiveness of the above training

communicate developments with team members.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on industry and organisational skills requirements:

position descriptions

organisational procedures relevant to job role

industry standards and codes of practice relevant to job role

techniques for:

analysing performance and training needs

seeking and obtaining feedback on training needs

completing a competency gap analysis

creating a development plan

key components of a development plan:

training objectives

an action plan

modes of training:

direct feedback

on-the-training

coaching

formal training

group sessions

individual sessions

development opportunities:

formal learning events

incidental learning

coaching

mentoring

networking

job rotation

action learning projects.

Assessment Conditions

Skills must be demonstrated in a services industry environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation for:

industry and organisational skills requirements:

position descriptions

organisational procedures relevant to job role

industry standards and codes of practice relevant to job role

team members in need of development; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d